Senior Delegated Operations Analyst

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? Travelers Europe is a leading insurance company, and we are seeking a talented and experienced Senior Delegated Operations Analyst to join our team in this brand-new role reporting to the Delegated Operations Manager. This is an exciting opportunity to help shape the central delegated authority operations processes, with this role focusing on supporting the accurate and timely data capture of our Risk, Premium and Claim Bordereaux and working with our outsourcing service delivery partner(s). Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

• Supporting the design and implementation of processes to capture, report and oversee delegated data.
• Executing the end-to-end delegated authority (DA) data flows including monitoring and receipt of bordereaux, initial validation and mapping, subsequent upload, and exception handling to support accurate and timely delegated data entry.
• Applying knowledge of delegated data to improve oversight and build strong relationships with a variety of stakeholders.
• Assisting with the implementation of robust processes to ensure quality and complete delegated data is delivered to the business.
• Providing new ideas for process improvement and operational efficiencies.
• Assisting with the oversight of our Business Process Outsourcing (BPO) partners and coordinating with relevant business units within Travelers Europe.
• Ensuring performance metrics and SLAs measuring timeliness, quality, productivity, and customer experience are adhered to.
• Assisting with the review and validation of day-to-day BPO escalations.
• Serving as a subject matter expert within Delegated Authority Support Services (DASS).
• Providing escalation to the Delegated Operations Manager and Head of Department in respect of delegated data management issues that require Senior Management attention.
• Ensuring onshore and offshore teams have up-to-date SOPs and process documentation.

What Will Our Ideal Candidate Have?

• Studying towards ACII or part-qualified.
• Strong communication skills and ability to develop/maintain productive internal and external relationships.
• Ability to make sound decisions and recommendations.
• Ability to think strategically.
• Strong customer focus and excellent stakeholder management and communication skills.
• Understanding of Process Improvement initiatives.
• Previous experience working on a bordereaux management system.
• Experience of working with offshore partners.

What is a Must Have?

• Proven experience in Delegated Authority Data Management, especially Bordereaux Management.
• Intermediate / advanced excel skills.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.