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- Tasks: Host exciting tours, check-in guests, and ensure smooth operations at top attractions.
- Company: Join Evan Evans Tours, the UK's leading day tour operator since 1933.
- Benefits: Enjoy a competitive salary, diverse work environment, and the chance to meet new people.
- Why this job: Be part of a passionate team delivering unforgettable travel experiences and making a positive impact.
- Qualifications: Customer service experience preferred; must be adaptable and a great communicator.
- Other info: This is a maternity cover role for 6-12 months, based in vibrant London.
The predicted salary is between 18000 - 30000 £ per year.
Location: London, UK (On-Site)
Salary: £25K GBP
Working Pattern:
- Days: 5-day shift pattern, including weekends (Monday to Sunday)
- Hours: Between 08:00 and 22:30 (shift-based)
Who We Are
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
About Evan Evans
Evan Evans Tours, part of The Travel Corporation (TTC), is the UK’s leading day tour operator. Since 1933, we’ve offered unforgettable sightseeing experiences across London, Windsor, Stonehenge, Bath, Edinburgh, and Paris. Our head office also serves as a passenger departure lounge for many of our tours.
Key Responsibilities:
- Working within the Guest Services team to ensure the smooth running and operation of our ABBA Voyage and Warner Bros. Studio Tour.
- Checking-in guests
- Welcoming guests on board our coaches
- Liaising with venues with regards to tickets
- Dealing with any issue which might arise (i.e. coach delay etc.)
- Handling coach departures from the venue back to London
- Ensuring that all paperwork for the departure is accurately prepared and checked.
- Ensuring a smooth communication and cooperation between you, our office, and the venue teams
About You!
- Customer service experience is preferable.
- A people person who thrives in a guest-facing role.
- Familiarity with key venues or attractions is a plus
- Ability to work on your own initiative, both independently and as part of a team
- Strong problem-solving skills and adaptability
- Flexible to work across different shift patterns
Ready to Join Us? Apply today!
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
Tour Host employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Host
✨Tip Number 1
Familiarise yourself with the key venues and attractions mentioned in the job description, like ABBA Voyage and Warner Bros. Studio Tour. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled guest interactions in the past. Think about specific situations where you resolved issues or enhanced a customer's experience, as this will highlight your suitability for a guest-facing role.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns, especially since the role requires working weekends and evenings. Emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of scenarios where you've had to think on your feet or adapt quickly to changing circumstances, as this is crucial for ensuring smooth operations in a dynamic environment like tour hosting.
We think you need these skills to ace Tour Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Tour Host position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Highlight Customer Service Experience: Since customer service experience is preferable, make sure to emphasise any previous roles where you interacted with guests or customers. Use specific examples to demonstrate your skills in this area.
Showcase Problem-Solving Skills: The role requires strong problem-solving skills and adaptability. Include examples in your application where you've successfully resolved issues or adapted to changing situations, especially in a guest-facing context.
Express Your Passion for Travel: Convey your enthusiasm for travel and working in the tourism industry. Mention any personal experiences or knowledge of key venues and attractions that could enhance the guest experience.
How to prepare for a job interview at The Travel Corporation
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and customer service during the interview. Share personal experiences that highlight your love for exploring new places and how you enjoy helping others have memorable experiences.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you've successfully resolved issues, especially in a customer-facing role. This will showcase your ability to think on your feet and handle unexpected challenges, which is crucial for a Tour Host.
✨Familiarise Yourself with Key Attractions
Research the main venues and attractions you'll be working with, such as ABBA Voyage and Warner Bros. Studio Tour. Being knowledgeable about these locations will not only impress your interviewers but also help you answer questions more confidently.
✨Emphasise Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples of how you've collaborated with others in previous roles while also being proactive and taking initiative when needed.
