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- Tasks: Support Customer Relationship Managers with bookings and operational processes in the travel industry.
- Company: Join The Travel Corporation, a global leader in creating enriching travel experiences for over 100 years.
- Benefits: Enjoy annual travel credit, flexible remote work, volunteer days, and professional development opportunities.
- Why this job: Be part of a dynamic team making travel matter while gaining valuable experience in a vibrant industry.
- Qualifications: Fluent English required; Cantonese or Mandarin preferred; experience in tour/event operations is a plus.
- Other info: Work in a supportive, inclusive environment that celebrates diversity and encourages personal growth.
The predicted salary is between 23000 - 31000 £ per year.
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to corporate social responsibility and our 5-year sustainability strategy
ABOUT TCA
Travel Corporation Asia (TCA) is a Destination Management Company offering B2B services to Europe, the UK, and the Eastern Mediterranean. We proudly support travel agents across Asia in delivering world-class experiences to their clients.
POSITION SUMMARY
We are seeking a proactive, detail-oriented, and motivated individual to join our London-based team as an Operations Executive. This is an exciting opportunity to become part of a dynamic operations team at the heart of the international travel industry.
Responsibilities include:
- Provide day-to-day administrative support to Customer Relationship Managers (CRMs), ensuring smooth coordination of bookings and operational processes
- Maintain accurate records and input detailed information into Travel Studio, including rooming lists, service bookings, and service amendments
- Process cancellations and modifications of tours within Travel Studio
- Manage communication and coordination with suppliers such as hotels, coach companies, guides, restaurants, and venues
- Organise and process ferry and train bookings, carefully tracking cancellation deadlines
- Assist CRMs with itinerary updates and system-related tasks, including troubleshooting in coordination with the Tech Team
- Utilise Airtable to track tasks, manage operational workflows, and support internal reporting and data organisation
- Deliver high-quality customer service across departments and partners
- Maintain and update internal documentation and workflows
- Support broader operational administration, including data entry, email management, system updates, and reporting tasks
ABOUT YOU!
- Fluent spoken and written English is essential
- Proficiency in Cantonese or Mandarin is highly regarded
- Knowledge of additional European languages is a strong asset
- Previous experience in Tour / Event Operations is advantageous
- Understanding of operational travel systems (e.g. Travel Studio) is beneficial
- Experience with database-driven project management tools (e.g. Airtable) is integral
- Quick learner and tech-savvy, with the ability to navigate diverse in-house software
- Confident troubleshooting technical issues and liaising with IT teams
- High proficiency in Microsoft Office Suite – Excel, Word, Outlook, Teams
- A strong communicator with a positive, can-do attitude
- Excellent organisational skills with exceptional attention to detail
- Team player with a collaborative mindset and willingness to support colleagues
- Ability to manage workload under pressure and meet tight deadlines
- Flexible and adaptable with a strong sense of accountability
Compensation - £27,000 pa
Perks: You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER®, while working in a dynamic, hybrid role that blends both office and remote work.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
TCA Operations Executive employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TCA Operations Executive
✨Tip Number 1
Familiarise yourself with the travel industry, especially in B2B services. Understanding how Destination Management Companies operate will give you an edge during interviews and help you speak confidently about your interest in the role.
✨Tip Number 2
Brush up on your technical skills, particularly with Travel Studio and Airtable. If you can demonstrate your ability to navigate these systems or similar tools, it will show that you're ready to hit the ground running.
✨Tip Number 3
Network with professionals in the travel industry, especially those who work in operations. Engaging with current employees or attending industry events can provide insights into the company culture and expectations for the role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since the role emphasises high-quality service, having specific examples of how you've gone above and beyond for customers will make a strong impression.
We think you need these skills to ace TCA Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, customer service, and any travel industry roles. Use keywords from the job description to demonstrate your fit for the TCA Operations Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences that align with the responsibilities of the role, such as managing bookings or coordinating with suppliers.
Highlight Language Skills: If you speak Cantonese, Mandarin, or any other European languages, make sure to emphasise these skills in your application. This is a strong asset for the role and can set you apart from other candidates.
Showcase Technical Proficiency: Mention your experience with operational travel systems like Travel Studio and project management tools like Airtable. Highlight your tech-savviness and ability to troubleshoot issues, as this is crucial for the role.
How to prepare for a job interview at The Travel Corporation
✨Show Your Passion for Travel
Since the role is with a company that thrives on creating enriching travel experiences, make sure to express your passion for travel during the interview. Share personal stories or experiences that highlight your love for exploring new places and cultures.
✨Demonstrate Your Organisational Skills
As an Operations Executive, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples from your past experiences where you successfully organised complex projects or managed tight deadlines, showcasing your attention to detail.
✨Familiarise Yourself with Travel Systems
Understanding operational travel systems like Travel Studio is beneficial for this role. If you have experience with similar systems or database-driven project management tools like Airtable, be ready to discuss how you've used them effectively in previous positions.
✨Prepare for Technical Questions
Given the tech-savvy nature of the role, expect questions related to troubleshooting technical issues. Brush up on your problem-solving skills and be ready to explain how you've handled technical challenges in the past, especially when liaising with IT teams.
