At a Glance
- Tasks: Support cruise operations and be the go-to contact for Experience Directors and Suppliers.
- Company: Join a leading cruise company with a focus on unforgettable experiences.
- Benefits: Flexible working model, competitive salary, and opportunities for growth.
- Other info: Enjoy a mix of office and remote work in a dynamic environment.
- Why this job: Be part of an exciting industry and help create amazing travel experiences.
- Qualifications: Organised, proactive, and great at building relationships.
The predicted salary is between 30000 - 40000 £ per year.
POSITION SUMMARY
The main function of this position is to provide administrative and operational support and being the first point of contact for the Experience Directors, Experience Managers, Local Hosts and Suppliers for assigned ships (max. 3 ships)
KEY RESPONSIBILITIES
- Operational support for assigned ships.
- Being first point of contact for Experience Directors, Experience Managers and Local Hosts for day-to-day operational business.
- Communicating last-minute changes to Suppliers, Experience Directors, Experience Managers, Local Hosts, and ships as needed.
- Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required (itinerary budget management).
- Controlling the quality and performance of Suppliers, Experience Directors, Experience Managers and Local Hosts for assigned ships.
- Following up on quality of services as well as following up on Experience Directors, Experience Managers and Local Hosts tour report service feedback for assigned ships and reporting on them.
- Assistance in special groups & charter requests.
- Responsible for the Operational Pre-Season (for upcoming season) set up in MXP, date sending plus rates upload for assigned ship.
- Covering emergency duties/phone (including weekends) as required on a rotational basis.
- Communicating with the Trafalgar international offices/teams to successfully deliver Trafalgar cruises/products.
- General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
- Special assignments and projects as delegated to position.
- COMPETENCIES
- Understanding of the cruise industry, experience and destination knowledge of European rivers/cities
- Are an organised and proactive team player that works autonomously and has outstanding people skills.
- Great interpersonal skills to develop relationships with shipboard staff, suppliers, and internal departments.
- Organisational skills & IT skills (MS Office, presentation software & social media)
- Experienced in operating/working in ‘Marine Xchange (MXP)’
- Excellent command in English, both written and verbally
- Excellent communication skills.
- WORKING CONDITIONS
- Working Model: 3 days office 2 days remote work
- Monday to Friday
- The department is open between 0800 and 1800 (some extensions are applied throughout the season)
- Emergency phone: Yes
- Travel requirements: No
Trafalgar Cruise Coordinator in Slough employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Trafalgar Cruise Coordinator in Slough
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Travel Corporation who are looking for fresh talent for roles like Trafalgar Cruise Coordinator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Travel Corporation and give you a leg up for your Trafalgar Cruise Coordinator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Trafalgar Cruise Coordinator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Trafalgar Cruise Coordinator in Slough
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Trafalgar Cruise Coordinator role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Trafalgar Cruise Coordinator position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Trafalgar Cruise Coordinator.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
