At a Glance
- Tasks: Support the delivery of Small Group Tours and ensure exceptional guest experiences.
- Company: Join a global leader in travel with over 100 years of experience.
- Benefits: Enjoy private healthcare, paid volunteering days, and career progression opportunities.
- Other info: Hybrid work environment with international travel opportunities.
- Why this job: Be part of an exciting new department and make a real impact in travel.
- Qualifications: Experience in travel operations and a passion for teamwork and service excellence.
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries.
Join us in creating life changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Value Every Voice — we put people first
- Act with Integrity — we do what’s right
- Explore Beyond Boundaries — we’re driven by curiosity
- Own the Outcome — we take responsibility for our decisions
- Succeed Together — we’ve got each other’s backs
POSITION PURPOSE
An experienced and team-focused operational professional with strong on-road and touring knowledge, excellent organisational skills and a passion for delivering exceptional guest experiences. This exciting role will support the day-to-day operation and delivery of Small Group Tours, working closely with the Operations Manager and wider TTC teams to ensure smooth tour delivery, high operational standards and outstanding guest experiences throughout each journey.
As part of a brand-new department and initiative within TTC, this is a unique opportunity to play a key role in supporting the growth and development of an exciting new area of the business. The successful individual will work closely with on-road teams, providing guidance, support and coaching while helping to ensure they are equipped to deliver the evolving Small Group Travel Experience.
Working alongside the Operations Manager, the role will contribute to operational planning, team development, quality control and continuous improvement. The successful individual will be proactive, solutions-focused and detail-oriented, with the ability to build strong relationships across field and office operations. The role would suit an individual who enjoys working in a fast-paced environment, takes ownership of their responsibilities and is passionate about operational excellence, teamwork and delivering exceptional service.
KEY RESPONSIBILITIES
- Support with the successful day-to-day operation and delivery of Small Group Tours across TTC Touring Brands, helping to ensure consistency, quality and operational excellence.
- Provide day-to-day operational support to on-road teams, helping them resolve routine operational challenges and ensuring they have the information and resources required to deliver exceptional guest experiences.
- Support in monitoring tour delivery, identifying operational trends, issues and opportunities for improvement.
- Support the recruitment, onboarding, training and development of on-road teams, ensuring they are equipped to deliver the evolving Small Group Travel Experience.
- Act as a key point of contact for on-road teams, building strong relationships and maintaining effective communication between on road and office operations.
- Assist with the management and monitoring of operational processes, communications and Quality Control procedures to enhance efficiency and consistency.
- Support the implementation and monitoring of brand standards, ensuring teams understand and consistently adhere to required operational expectations.
- Support with the planning and delivery of seasonal meetings, training sessions and the annual TD Meeting, helping to ensure alignment, engagement and team motivation.
- Provide support during operational incidents and on-trip challenges, working with the relevant teams to ensure appropriate and timely resolutions.
- Work collaboratively with cross-functional teams to support the successful delivery and continued development of the Small Group Tours programme.
KEY INDIVIDUAL TRAITS
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
- Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
YOUR EXPERIENCE AND EXPERTISE
On road experience or travel operations.
TRAVEL & OTHER REQUIREMENTS
Work Location: Hybrid (office & remote) - details to be agreed with line manager
Travel: International travel required
Emergency phone support
Seasonal Flexibility
WHY JOIN US?
At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!
Small Group Touring Supervisor in Slough employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Small Group Touring Supervisor in Slough
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Travel Corporation who are looking for fresh talent for roles like Small Group Touring Supervisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Travel Corporation and give you a leg up for your Small Group Touring Supervisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Small Group Touring Supervisor openings they might have. It's a bold move, but it might just pay off!
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Small Group Touring Supervisor role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Small Group Touring Supervisor position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Small Group Touring Supervisor.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
