At a Glance
- Tasks: Handle travel bookings and enquiries while delivering top-notch customer service.
- Company: Join the UK's leading day tours operator with a vibrant team culture.
- Benefits: Enjoy private healthcare, paid volunteering days, and career progression opportunities.
- Other info: Dynamic work environment with flexible shifts and ongoing training.
- Why this job: Be part of an exciting journey in Travel & Tourism and make a real impact.
- Qualifications: Fluent English speaker; travel experience is a plus but not required.
The predicted salary is between 28000 - 32450 £ per year.
About the Company
Evan Evans Tours is the UK’s most established and best reviewed day tours operator in London and has been accompanying visitors on city tours and out of town excursions since 1930. Our mission is to provide high quality sightseeing experiences that showcase the beauty, heritage and excitement of England with tours of London, Windsor, Stonehenge, Bath, Edinburgh and Paris plus Hop-on-Hop off tours, River Cruises and Top attraction tickets.
About the Role
Working within a vibrant team in our central London office, the Contact Centre Executive is responsible for effectively handling travel bookings and enquiries over the phone and email, whilst maintaining a superior standard of customer service in order to achieve the company’s sales and service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.
Responsibilities
- Booking tours and venues with speed and accuracy via email, telephony and face-to-face
- Amending and cancelling customer’s bookings and keeping the booking system up to date whilst providing excellent customer service
- Maintaining an accurate and comprehensive knowledge of the product range (by going on our tours), system and booking process
- The ability to work fast and efficiently whilst maintaining attention to detail
- Taking initiative for coming up with new ideas and changes to current processes and participating in on-going learning and development activities
- Problem solving, resolving customer issues, and responding to reviews or complaints independently
- Development of relationships with our suppliers, agents, guides, and guests and working together with teams throughout the company to develop best-work practices
- Supporting the operations team in dealing with on-tour emergencies, rail and coach departures and liaising with tour guides and drivers
- Adherence to company KPIs and personal targets
Qualifications
- Fluent English speaker (both written and spoken English)
- Additional languages a plus
- Travel or hospitality industry experience is highly regarded but not a requirement
- Knowledge of London and attractions will be an advantage but is not a requirement
Required Skills
- Efficiency
- Attention to detail
- Strong work ethic
- Team Player
- Positive Attitude
- Customer Focussed
- Goal Oriented with a sales mentality
- Strong communication skills
- Self-Motivated
- Ability to take initiative
- Ability to work independently
- Organisational skills
- Adaptability/Dependability/Reliability/Flexibility
Working Hours
Rotational shift from 7am – 3pm and 11am – 7pm Monday - Sunday. Rotational shift during office opening hours which might vary depending on the time of year and booking numbers.
Why Join Us?
We’re the UK's most established and best reviewed day tours operator in London and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!
Guest Services Executive in Slough employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to The Travel Corporation
Don't be shy about reaching out to The Travel Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Executive in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Travel Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Travel Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
