At a Glance
- Tasks: Identify and implement improvements in business processes across marketing and customer functions.
- Company: Join The Travel Corporation, a leader in responsible travel experiences.
- Benefits: Enjoy a competitive salary, annual travel credit, and flexible working options.
- Other info: Be part of a supportive team that values creativity and continuous learning.
- Why this job: Make a real impact in a dynamic industry while collaborating with diverse teams.
- Qualifications: Experience in project management and process optimisation is essential.
The predicted salary is between 41000 - 41000 € per year.
Location: London
Salary: Up to £41,000
Model: Hybrid
Reporting to: Head of Marketing Intelligence & Tech
Brand/Department: Marketing
ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity. We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.
PERKS
- After your first year, you get an annual travel credit of over £1,000 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give up to £2,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too.
POSITION SUMMARY
The Business Improvement Analyst role is responsible for identifying, planning, and supporting the delivery of continuous improvement initiatives across TTC’s Customer functions. This role works cross-functionally to streamline processes, optimise marketing effectiveness, and support the adoption of data-driven practices. With a keen focus on operational efficiency, performance enhancement, and change enablement, the Business Improvement Analyst role plays a critical role in helping the business work smarter, faster, and more collaboratively.
In this role you will be responsible for:
360 BUSINESS PROCESS MAPPING
- Map out ‘As Is’ business processes across Customer and Marketing functions.
- Consult with the Head of Marketing Intelligence and Tech, Process Owners, Process Customers, and Process Stakeholders to determine improvement objectives and requirements.
- Identify and problem-solve friction points, duplications, waste, inefficiencies and automation opportunities.
- Model future-state (‘To Be’) business processes using clear workflow and operating model documentation.
PROCESS OPTIMISATION AND EFFICIENCY
- Identify inefficiencies and bottlenecks across marketing operations, workflows and data processes.
- Translate current state analysis into future state process designs.
- Lead process improvement initiatives to drive automation, reduce duplication, and enhance business outcomes.
- Own the end-to-end lifecycle of assigned improvement initiatives, from discovery through to implementation and review.
CROSS-FUNCTIONAL COLLABORATION AND CHANGE ENABLEMENT
- Partner with teams across marketing, technology, data, and commercial functions to align improvement efforts.
- Facilitate workshops, stakeholder sessions and working groups to design and implement improvements.
- Coordinate pilot projects and process rollouts, tracking progress and results.
- Support change management efforts to embed new ways of working and drive adoption.
PERFORMANCE MONITORING AND OPPORTUNITY IDENTIFICATION
- Analyse key performance metrics and operational data to identify underperformance and improvement opportunities.
- Develop business cases, prioritization frameworks and implementation plans aligned to business requirements.
- Track initiative impact post-implementation, measuring efficiency gains, adoption and performance improvement.
- Iterate and refine solutions based on outcomes and stakeholder feedback.
GOVERNANCE AND STANDARDISATION
- Support the documentation, rollout and adoption of standard operating procedures.
- Help enforce best practices and consistency across regions, brands, and functions.
- Ensure initiatives align with strategic objectives, governance models and compliance frameworks.
- Provide clear status updates, risk escalation, and recommend to senior stakeholders as required.
PRODUCT MANAGEMENT – WORK MANAGEMENT TOOL (MONDAY.COM)
- Act as the Product Manager and owner for Monday.com within business.
- Define and maintain the product vision, roadmap and prioritised backlog aligned to business priorities.
- Own platform configuration, workflows, automations, templates and permission structures.
- Gather and prioritise user requirements to improve usability, scalability and adoption.
- Establish governance standards and best practices for platform usage.
- Drive user enablement through training, documentation and ongoing optimization.
- Act as the primary point of contact or Monday.com vendor management and platform related decisions.
INNOVATION AND CONTINUOUS LEARNING
- Stay up to date on marketing operations, process optimisation trends and emerging tools.
- Proactively identify innovative ways to improve how teams work.
- Foster a culture of continuous improvement and learning across the organisation.
Required skills: what you need to be considered
- Demonstrable experience in project/process/quality assurance and management.
- Experience administering or product-owning workflow management tools (e.g. Monday.com).
- Background in marketing operations or digital campaign processes.
- Competency in business process mapping tools such as MS Visio, Miro, or equivalent.
- Strong analytical, communication and stakeholder management skills.
- Ability to influence without authority in a matrix organisation.
Preferred Skills: what will help you stand out
- Lean Six Sigma and/or Business Change Management qualifications.
- Experience working in a business undergoing transformation or operating at scale.
- Good understanding of regional and local data protection and Privacy laws.
- Service orientated mindset with a strong customer focus.
- Strong attention to detail and time management skills, with the ability to prioritise and manage competing demands.
- A proactive, innovative approach with a desire to continuously add value.
This is an exciting opportunity for the Business Improvement Analyst to hone their skills and gain experience within one of the world’s most exciting industries. We are looking for a dedicated and driven individual to be an integral part of our talented, passionate, and service-minded team. If you are interested in joining our supportive, fun and sociable environment, then we want to hear from you.
Business Improvement Analyst in Slough employer: The Travel Corporation
The Travel Corporation is an exceptional employer that fosters a vibrant and inclusive work culture, where teamwork and creativity thrive. With a hybrid working model based in London, employees enjoy unique benefits such as an annual travel credit, opportunities for global training, and paid volunteer days, all while contributing to meaningful travel experiences that make a positive impact. Join us to grow your career in a supportive environment that values passion, purpose, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your problem-solving skills! As a Business Improvement Analyst, you'll need to think on your feet. Use mock interviews to tackle common scenarios and demonstrate your analytical prowess.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our awesome team at The Travel Corporation.
We think you need these skills to ace Business Improvement Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Improvement Analyst role. Highlight relevant experience in project management, process optimisation, and any tools like Monday.com that you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for improving processes and your understanding of the travel industry. Let us know why you’re excited about this opportunity and how you can contribute to our mission.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love a go-getter who can think outside the box and drive change, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Travel Corporation
✨Know Your Processes
Before the interview, brush up on business process mapping and optimisation techniques. Be ready to discuss how you've identified inefficiencies in past roles and what steps you took to improve them. This will show your understanding of the role's core responsibilities.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you used data to drive decisions or improve processes. Being able to articulate these experiences will demonstrate your fit for a role that relies heavily on performance monitoring and opportunity identification.
✨Emphasise Collaboration
Since this role involves cross-functional collaboration, be prepared to share stories about how you've worked with diverse teams. Highlight your communication skills and how you’ve facilitated workshops or stakeholder sessions to implement improvements.
✨Stay Current with Trends
Research the latest trends in marketing operations and process optimisation. Bring up any innovative tools or methods you've encountered that could benefit the company. This shows your proactive approach and commitment to continuous learning, which aligns perfectly with their values.
