River Cruise Operations Coordinator - Join Our Team
Location: London (UK) – Hybrid (4 days in the office, 1 day remote)
Salary: Up to £30K
Are you ready to bring your organizational expertise, people-first mindset, and love for travel to one of the world's most luxurious river cruise brands? Uniworld is seeking a River Cruise Operations Coordinator to join our dynamic London (UK) team and play a vital role in delivering unforgettable travel experiences.
Who We Are
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
What you’ll be doing:
As a River Cruise Operations Coordinator , you’ll play a pivotal role in supporting our ships and ensuring seamless operations. You’ll be the first point of contact for Cruise Managers, Local Hosts, and Suppliers, handling a variety of responsibilities, including:
Key Responsibilities
- Operational support for assigned ships.
- Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
- Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
- Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
- Controlling the quality and performance of our Suppliers, Cruise Managers and Local Hosts (assigned ships).
- Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
- Covering emergency duties/phone (including weekends) as required on a rotational basis.
- Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
- General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
- Special assignments and projects as delegated to you.
About You
- Minimum 2 years in operations, preferably in tourism or hospitality.
- Familiarity with the cruise industry and European rivers/cities is a plus.
- Strong interpersonal skills to build relationships with shipboard staff, suppliers, and internal teams.
- Excellent organizational and IT skills (MS Office proficiency required; experience with MarineXchange (MXP) is a bonus).
- Fluent in English (written and verbal); additional European languages like German, French, or Italian are advantageous.
- A proactive mindset and ability to work autonomously.
- Proof of the right to work in the UK.
- A passion for delivering exceptional service and attention to detail.
Perks
You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER®, while working in a dynamic, hybrid role that blends both office and remote work.
Ready to Join Us? Apply today!
For more about us, visit
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
StudySmarter Expert Advice🤫
We think this is how you could land River Cruise Operations Coordinator
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Travel Corporation who are looking for fresh talent for roles like River Cruise Operations Coordinator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Travel Corporation and give you a leg up for your River Cruise Operations Coordinator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any River Cruise Operations Coordinator openings they might have. It's a bold move, but it might just pay off!
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the River Cruise Operations Coordinator role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the River Cruise Operations Coordinator position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time River Cruise Operations Coordinator.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
