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- Tasks: Drive luxury sales and provide exceptional service to guests preparing for their trips.
- Company: Join Uniworld, a leader in luxury travel with a supportive team culture.
- Benefits: Competitive salary of £26k plus generous incentives and flexible work options.
- Why this job: Make a real impact by helping guests create unforgettable travel experiences.
- Qualifications: Three years of travel industry or call centre sales experience required.
- Other info: Dynamic role with opportunities for personal growth and continuous learning.
The predicted salary is between 26000 - 36400 £ per year.
We are looking for a Luxury Sales Specialist to join the Guernsey Reservations team, can be based in London and can also work from home if needed. We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. This role requires building and nurturing strong relationships with guests, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.
KEY RESPONSIBILITIES
- Provide information to guests for the purpose of promoting products and securing reservations, matching the right product to the right customer.
- Ensure accuracy in every aspect of each sales transaction.
- Identify, research and resolve issues related to customer satisfaction.
- Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
- Learn and use software applications to efficiently process sales transactions.
- Responsible for maintaining KPIs in a high-volume inbound call center.
CUSTOMER SERVICE
- Manage incoming calls, livechat and email involving routine client pre-departure inquiries on existing reservations.
- Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests.
- Responsible for responding to guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
- Develop, cultivate and maintain positive relationships with guests.
ROLE SUCCESS CRITERIA
A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training, and motivated to improve and grow with Uniworld.
KEY INDIVIDUAL TRAITS
- Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
YOUR EXPERIENCE AND EXPERTISE
At least three years of travel industry or call centre experience in a sales capacity required. Salary is £26k plus very generous incentives that are paid on each booking based on revenue/conversion.
Luxury Sales Specialist employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Uniworld's products and policies so you can chat confidently with potential guests. This will help you build trust and show that you're the expert they need.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Role-play with a friend or use our resources to sharpen your pitch and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with others in the travel industry, attend events, and join online forums. Building relationships can lead to referrals and insider tips on job openings, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Uniworld team. Let’s get you that Luxury Sales Specialist role!
We think you need these skills to ace Luxury Sales Specialist
Some tips for your application 🫡
Show Your Passion for Luxury Travel: When writing your application, let your enthusiasm for luxury travel shine through! Share any personal experiences or insights that demonstrate your love for the industry and how it aligns with our mission at Uniworld.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in sales and customer service. We want to see how your skills match the role of a Luxury Sales Specialist, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Travel Corporation
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Uniworld's offerings. Familiarise yourself with their luxury travel experiences and unique selling points. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully driven sales in previous roles. Think about times when you identified opportunities or turned a hesitant customer into a booking. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Relationships
Highlight your ability to build and maintain strong relationships with clients. Be ready to share stories that illustrate your customer service skills, especially how you've resolved issues or gone above and beyond to ensure client satisfaction.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to handle a mock call or email from a guest. Practice responding to common inquiries and objections, showcasing your communication skills and ability to guide customers through the booking process.