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- Tasks: Drive luxury sales and provide exceptional service to guests booking their dream trips.
- Company: Join Uniworld, a leader in luxury travel with a supportive team culture.
- Benefits: Competitive salary of £26k plus generous incentives for each booking.
- Why this job: Make a real impact by helping guests create unforgettable travel experiences.
- Qualifications: Three years of travel industry or call centre sales experience required.
- Other info: Flexible work options available, including remote work from home.
The predicted salary is between 26000 - 36400 £ per year.
We are looking for a Luxury Sales Specialist to join the Guernsey Reservations team, can be based in London and can also work from home if needed. We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. This role requires building and nurturing strong relationships with guests, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.
KEY RESPONSIBILITIES
- Provide information to guests for the purpose of promoting products and securing reservations, matching the right product to the right customer.
- Ensure accuracy in every aspect of each sales transaction.
- Identify, research and resolve issues related to customer satisfaction.
- Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
- Learn and use software applications to efficiently process sales transactions.
- Responsible for maintaining KPIs in a high-volume inbound call center.
CUSTOMER SERVICE
- Manage incoming calls, live chat and email involving routine client pre-departure inquiries on existing reservations.
- Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests.
- Responsible for responding to guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
- Develop, cultivate and maintain positive relationships with guests.
ROLE SUCCESS CRITERIA
A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training, and motivated to improve and grow with Uniworld.
KEY INDIVIDUAL TRAITS
- Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
YOUR EXPERIENCE AND EXPERTISE
At least three years of travel industry or call centre experience in a sales capacity required. Salary is £26k plus very generous incentives that are paid on each booking based on revenue/conversion.
Sales Consultant (Part time and Full Time) (Permanent) in London employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant (Part time and Full Time) (Permanent) in London
✨Tip Number 1
Get to know the company inside out! Research Uniworld's products and policies so you can chat confidently about them. This will help you build rapport with guests and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Role-play with a friend or use our resources to sharpen your sales pitch and customer service approach.
✨Tip Number 3
Don't shy away from following up! After your initial contact, reach out to potential guests to see if they have any questions. This shows you're proactive and dedicated to making their booking experience smooth and enjoyable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Consultant (Part time and Full Time) (Permanent) in London
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've driven conversions and built relationships in previous roles. Use specific examples that demonstrate your ability to match products with customers' needs.
Be Detail-Oriented: Attention to detail is key for us! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their work is accurate and polished.
Communicate Clearly: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly. Whether it's through email or over the phone, we need to know you can articulate your thoughts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at The Travel Corporation
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Uniworld's offerings. Familiarise yourself with their luxury travel experiences and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully driven sales in previous roles. Think about times when you identified opportunities or resolved customer issues that led to a sale. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Service Expertise
Since this role heavily focuses on customer service, be ready to share instances where you've gone above and beyond for a client. Highlight your ability to build relationships and ensure customer satisfaction, as this is key to succeeding in the Luxury Sales Specialist position.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your communication skills and sales techniques. Practice handling common customer inquiries or objections, and remember to stay calm and positive. This will showcase your ability to think on your feet and provide excellent service.