Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive luxury sales and provide exceptional service to guests preparing for their trips.
- Company: Join Uniworld, a leader in luxury travel with a supportive team culture.
- Benefits: Competitive salary of £26k plus generous incentives for each booking.
- Why this job: Make a real impact by helping guests create unforgettable travel experiences.
- Qualifications: Three years of travel industry or call centre sales experience required.
- Other info: Flexible work options available, including remote work from home.
The predicted salary is between 26000 - 36400 £ per year.
We are looking for a Luxury Sales Specialist to join the Guernsey Reservations team, can be based in London and can also work from home if needed. We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. This role requires building and nurturing strong relationships with guests, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.
KEY RESPONSIBILITIES
- Provide information to guests for the purpose of promoting products and securing reservations, matching the right product to the right customer.
- Ensure accuracy in every aspect of each sales transaction.
- Identify, research and resolve issues related to customer satisfaction.
- Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
- Learn and use software applications to efficiently process sales transactions.
- Responsible for maintaining KPIs in a high-volume inbound call center.
CUSTOMER SERVICE
- Manage incoming calls, live chat and email involving routine client pre-departure inquiries on existing reservations.
- Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests.
- Responsible for responding to guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
- Develop, cultivate and maintain positive relationships with guests.
ROLE SUCCESS CRITERIA
A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training, and motivated to improve and grow with Uniworld.
KEY INDIVIDUAL TRAITS
- Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
YOUR EXPERIENCE AND EXPERTISE
At least three years of travel industry or call centre experience in a sales capacity required. Salary is £26k plus very generous incentives that are paid on each booking based on revenue/conversion.
Sales Administrator (Part time or Full time) (Permanent, Part Time) in London employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator (Part time or Full time) (Permanent, Part Time) in London
✨Tip Number 1
Get to know the company inside out! Research Uniworld's products and policies so you can chat confidently about them. This will help you build rapport with guests and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be guiding guests through the booking process, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don't shy away from showcasing your sales achievements! When you get the chance, share your past successes in sales and how you've maximised revenue. This will help you stand out as a dynamic sales professional.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. We can't wait to see what you bring to the table!
We think you need these skills to ace Sales Administrator (Part time or Full time) (Permanent, Part Time) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Luxury Sales Specialist role. Highlight your experience in the travel industry and any sales achievements that show you can drive conversions and deliver exceptional service.
Showcase Your Customer Service Skills: In your application, emphasise your ability to build and nurture relationships with guests. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this is key to succeeding in this role.
Be Detail-Oriented: Attention to detail is crucial for this position. When submitting your application, double-check for any typos or errors. A polished application reflects your commitment to quality and accuracy, which is essential in sales.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at The Travel Corporation
✨Know Your Stuff
Make sure you have a solid understanding of Uniworld's products and policies. Familiarise yourself with their offerings so you can confidently discuss how they match guests' needs during the interview.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've successfully driven sales in previous roles. Highlight your ability to identify opportunities and convert leads into bookings, as this is crucial for the Luxury Sales Specialist position.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you've handled customer inquiries and resolved issues in the past. Emphasise your attention to detail and how you ensure customer satisfaction, as these traits are key for success in this role.
✨Embrace Continuous Learning
Express your enthusiasm for personal growth and learning. Share any recent training or skills you've acquired that relate to the travel industry or sales, showing that you're proactive about improving your performance.