At a Glance
- Tasks: Lead and oversee Small Group Tours, ensuring exceptional guest experiences and operational excellence.
- Company: Join a dynamic team at TTC, shaping a brand-new department focused on guest satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with seasonal flexibility and opportunities for travel.
- Why this job: Be a key player in delivering unforgettable travel experiences while developing your leadership skills.
- Qualifications: Strong people management skills and a passion for operational excellence.
The predicted salary is between 40000 - 50000 £ per year.
An experienced guest and team-focused operational leader with strong on-road and touring knowledge, excellent organisational skills and a passion for delivering exceptional guest experiences. This exciting role will oversee the day-to-day operation of Small Group Tours, ensuring smooth tour delivery, high operational standards and outstanding guest experiences throughout each journey. As part of a brand-new department and initiative within TTC, this is a unique opportunity to help shape and grow an exciting new area of the business.
Working closely with multiple teams, the successful individual will support and develop high-performing on-road teams, requiring excellent people management skills, a collaborative approach and the ability to build strong relationships across both field and office operations. The role requires a proactive, solutions-focused and detail-oriented individual who enjoys working in a fast-paced environment and is passionate about operational excellence, continuous improvement and delivering exceptional service.
KEY RESPONSIBILITIES- Lead and oversee the successful day-to-day operation and delivery of Small Group Tours across TTC Touring Brands, ensuring consistency, quality and operational excellence.
- Drive exceptional guest experiences through proactive planning, operational oversight and effective resolution of on-tour challenges.
- Support the recruitment, onboarding, training and development of on-road teams ensuring they are equipped to deliver the evolving Small Group Travel Experience.
- Provide leadership, coaching and ongoing support to on-road teams, fostering engagement, accountability and continuous improvement.
- Act as the senior escalation point for operational incidents and on-trip crises, ensuring timely, professional and guest-focused resolutions.
- Develop, implement and continuously improve operational processes, communications and Quality Control to enhance efficiency and consistency.
- Enforce brand standards and establish effective monitoring and compliance mechanisms to ensure consistent adherence.
- Collaborate with cross-functional teams to support the growth, development and successful delivery of the Small Group touring programme.
- Support delivery of the annual TD Meeting and all key seasonal meetings, ensuring alignment, engagement, and team motivation.
Hybrid (3 days London Office | 2 days remote) | Full time, with seasonal flexibility | Emergency Phone support & travel required
Operations Manager in London employer: The Travel Corporation
As an Operations Manager at TTC, you will join a dynamic and innovative team dedicated to delivering exceptional guest experiences in the heart of London. Our collaborative work culture fosters personal and professional growth, offering extensive training and development opportunities while ensuring a supportive environment for all employees. With a focus on operational excellence and continuous improvement, this role not only allows you to shape a new department but also provides the unique chance to make a significant impact within the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Travel Corporation who are looking for fresh talent for roles like Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Travel Corporation and give you a leg up for your Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Manager role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Manager position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Manager.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
