At a Glance
- Tasks: Ensure smooth operations for day tours and premium experiences while delivering top-notch customer service.
- Company: Join Evan Evans, London's leading sightseeing operator with a rich history since 1933.
- Benefits: Enjoy private medical healthcare, paid volunteering days, and clear career progression opportunities.
- Other info: Dynamic hybrid role with rotational shifts, perfect for those eager to grow in the travel industry.
- Why this job: Be part of an exciting journey in travel and tourism, making a real impact on guest experiences.
- Qualifications: Experience in travel coordination, strong organisational skills, and a passion for outstanding guest service.
ABOUT US
Evan Evans is the most established and best reviewed sightseeing operator in London and has been accompanying visitors on city tours and out of town excursions since 1933. Our mission is to provide high quality, immersive sightseeing experiences that showcase the beauty, heritage, and excitement of Britain and beyond. Our offering includes day tours by coach, walking tours, rail trips, private chauffeur & small group experiences, and we also provide tickets to London’s most popular attractions, river cruises and hop‑on hop‑off tours.
Evan Evans is a proud member of The Travel Corporation (TTC) an award‑winning family of 18 brands serving more than 1 million travellers worldwide each year.
OUR VALUES
Our values shape every hire we make and every team we build:
? Value Every Voice — we put people first
? Act with Integrity — we do what’s right
? Explore Beyond Boundaries — we’re driven by curiosity
? Own the Outcome — we take responsibility for our decisions
Succeed Together — we’ve got each other’s backs
POSITION PURPOSE
Working within a vibrant team in our central London office, the Operations Executive is responsible for the smooth running and operation of our day tours and bespoke premium experiences, whilst maintaining a superior standard of customer service to achieve the company's service targets.
Working in a team environment, the role is focused on service excellence and becoming an expert across our product range, including tailor‑made itineraries for premium guests, enabling us to continue being the highest‑reviewed day tour operator.
KEY RESPONSIBILITIE
Accurately prepare and issue quotations for bespoke and premium travel experiences within agreed deadlines.
- Upsell relevant products and services where appropriate.
- Ensure all travel documents are correctly prepared and distributed to suppliers, guides and/or guests.
- Deliver all tours and bespoke experiences to the highest operational standards by working closely with suppliers, guides, and internal stakeholders.
- Ensure all guest experiences meet or exceed expectations.
- Manage any emergencies that arise while guests are travelling, escalating to management when required.
- Monitor rail, venue, and road closures and take proactive action to minimise guest disruption.
- Investigate and respond to negative feedback received via email or review platforms.
- Coordinate the recovery and return of lost property in a timely manner.
Support Operations Management with additional tasks as required by the business.
- Maintain accurate and up‑to‑date knowledge of the full product range.
- Participate in ongoing training and development initiatives.
- Proactively suggest new ideas and improvements to existing processes.
- Build and maintain strong relationships with suppliers and partners to ensure the successful delivery of high‑quality tours and bespoke experiences.
- Collaborate with teams across the business to develop and maintain best practices.
- Work closely with the Guest Services team to deliver a consistently high level of customer satisfaction throughout the entire guest journey.
- Adhere to company KPIs and achieve individual performance targets.
ROLE SUCCESS CRITERIA
- Tours and bespoke experiences delivered to the highest operational standards.
- Guest experiences meet or exceed expectations.
- Quotations and travel documents prepared accurately and within agreed deadlines.
- Guest disruption and operational emergencies managed proactively and effectively.
- Company KPIs and individual performance targets achieved.
KEY INDIVIDUAL TRAITS
- Attention to detail: Strong organisational and prioritisation skills with excellent attention to detail.
- Calm and proactive: A calm, proactive, and solutions‑focused approach when working under pressure.
- Collaborative: Ability to work independently and collaboratively within a team, with effective written and verbal communication skills.
YOUR EXPERIENCE AND EXPERTISE
- Experience in an operational or travel coordination role.
- Strong organisational and prioritisation skills with excellent attention to detail.
- Effective written and verbal communication skills; ability to manage multiple tasks and work to tight deadlines.
- Ability to work independently and collaboratively within a team; passion for delivering outstanding guest service.
- Good IT skills, including Microsoft Office (particularly Outlook, Excel, and Word). Desirable: Strong knowledge of London and Great Britain; previous experience within the travel or tourism industry; experience coordinating bespoke or premium travel experiences.
TRAVEL & OTHER REQUIREMENTS
- Contract: Maternity Cover - 6 Months
- Location: Evan Evans Head Office – 258 Vauxhall Bridge Road, London, SW1V 1BS
- Hybrid role
- Rotational shifts
- Five (5) days out of seven (7), including weekends and Bank Holidays, in line with business requirement
WHY JOIN US?
At TTC, we’re growing fast and looking for ambitious people who want to be part of
our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career
Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.
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Operations Executive (Private & Rail) in London employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive (Private & Rail) in London
✨Get Involved in Local Travel Events
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Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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We think you need these skills to ace Operations Executive (Private & Rail) in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Executive (Private & Rail) role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Executive (Private & Rail) position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Executive (Private & Rail).
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
