COMMERCIAL PRODUCT MANAGER - TRAFALGAR in London

ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Our values shape every hire we make and every team we build:

🌍 Value Every Voice — we put people first

🤝 Act with Integrity — we do what’s right

🧭 Explore Beyond Boundaries — we’re driven by curiosity

🎯 Own the Outcome — we take responsibility for our decisions

✨ Succeed Together — we’ve got each other’s backs

POSITION SUMMARY

• The Commercial Product Manager, Trafalgar supports the Commercial Product team by creating and driving the analytical frameworks which provide the foundation for the wider team’s work. This includes applying management consultancy principles to the ways of working. This role will set up the systems to record the data required for the commercial team’s business casing, including but not limited to, marketing data, sales data, competitor data and pricing scraping.

• This role focuses on building a deep understanding of the product portfolio, including itinerary positioning, target audience, competitive set, and pricing strategy across all operating products.

• Through ongoing market and competitor analysis, the role provides actionable insights to support product optimisation, starting price decisions, and overall commercial performance.

• This role supports the Head of Commercial Product in evaluating new product opportunities and validating them against the market.

KEY RESPONSIBILITIES

• Data & Reporting Support the Commercial Product team by gathering and maintaining accurate product and performance data
• Produce regular reports to support team decision-making and ongoing performance reviews
• Prepare indepth reports for Product Development meetings

• Cross-functional Team Provide a data link between the product, brand and marketing team by validating concepts and ideas with robust market insights
• Translate marketing research pieces into actionable product design briefing
• Track and monitor the results of new product development

• Competitor Tracking & Analysis Monitor competitor products, including new launches, changes to itineraries, and pricing updates
• Track competitor positioning and identify key trends and innovations in the market
• Own and manage competitor analysis tool (Alytic), ensuring data is up to date and easily accessible for the wider team
• Provide regular summaries of competitor activity and highlight key movements

• Sales & Performance Support Track sales performance against forecast by itinerary to support capacity and planning decisions
• Assist in identifying trends and variances year-on-year
• Support the team with data inputs for capacity adjustments and forward planning

• Team Support & Coordination Work closely with Product, Commercial, and Local Teams to gather data and support ongoing analysis
• Provide day-to-day analytical support to the Commercial Product Manager and wider team

• Presentation Preparation Turning the analysis into interesting and engaging insights that can be presented to the Senior leadership and exec team
• This role participates in presenting the findings and recommendations to the senior leadership team

ROLE SUCCESS CRITERIA

• Excellent attention to detail & accuracy
• Ability to analyse and interpret data
• Exceptional organisational skills
• Team player with flexible approach to working methods with changing priorities and pressures.

KEY INDIVIDUAL TRAITS

A trait is an enduring characteristic that serves as a strong indicator of potential for success in this role.

• Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo.
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
• Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
• Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.

YOUR EXPERIENCE AND EXPERTISE

• Experience in Tour Operations – Product Design and basic operations
• Basic understanding of data and ability to be trained to learn fast
• Good grasp of marketing data suite

TRAVEL & OTHER REQUIREMENTS

• Work Location: Hybrid (office & remote) - details to be agreed with line manager

WHY JOIN US?

At TTC, we’re growing fast and looking for ambitious people who want to be part of

our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career

Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!