At a Glance
- Tasks: Handle travel bookings and enquiries while delivering top-notch customer service.
- Company: Join the UK's leading day tours operator with a vibrant team in London.
- Benefits: Enjoy private healthcare, paid volunteering days, and career progression opportunities.
- Other info: Dynamic work environment with flexible shifts and strong team support.
- Why this job: Be part of an exciting journey in Travel & Tourism and make a real impact.
- Qualifications: Fluent English speaker; travel experience is a plus but not required.
The predicted salary is between 19350 - 23650 £ per year.
About the Company
Evan Evans Tours is the UK’s most established and best reviewed day tours operator in London and has been accompanying visitors on city tours and out of town excursions since 1930. Our mission is to provide high quality sightseeing experiences that showcase the beauty, heritage and excitement of England with tours of London, Windsor, Stonehenge, Bath, Edinburgh and Paris plus Hop-on-Hop off tours, River Cruises and Top attraction tickets.
About the Role
Working within a vibrant team in our central London office, the Contact Centre Executive is responsible for effectively handling travel bookings and enquiries over the phone and email, whilst maintaining a superior standard of customer service in order to achieve the company’s sales and service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.
Responsibilities
- Booking tours and venues with speed and accuracy via email, telephony and face-to-face
- Amending and cancelling customer’s bookings and keeping the booking system up to date whilst providing excellent customer service
- Maintaining an accurate and comprehensive knowledge of the product range (by going on our tours), system and booking process
- The ability to work fast and efficiently whilst maintaining attention to detail
- Taking initiative for coming up with new ideas and changes to current processes and participating in on-going learning and development activities
- Problem solving, resolving customer issues, and responding to reviews or complaints independently
- Development of relationships with our suppliers, agents, guides, and guests and working together with teams throughout the company to develop best-work practices
- Supporting the operations team in dealing with on-tour emergencies, rail and coach departures and liaising with tour guides and drivers
- Adherence to company KPIs and personal targets
Qualifications
- Fluent English speaker (both written and spoken English)
- Additional languages a plus
- Travel or hospitality industry experience is highly regarded but not a requirement
- Knowledge of London and attractions will be an advantage but is not a requirement
Required Skills
- Efficiency
- Attention to detail
- Strong work ethic
- Team Player
- Positive Attitude
- Customer Focussed
- Goal Oriented with a sales mentality
- Strong communication skills
- Self-Motivated
- Ability to take initiative
- Ability to work independently
- Organisational skills
- Adaptability/Dependability/Reliability/Flexibility
Working Hours
Rotational shift from 7am – 3pm and 11am – 7pm Monday - Sunday. Rotational shift during office opening hours which might vary depending on the time of year and booking numbers.
Why Join Us?
We’re the UK's most established and best reviewed day tours operator in London and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!
Apprenticeship CEO in London employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship CEO in London
✨Get Involved in Local Travel Events
Check out local travel fairs and tourism expos in your area—these are perfect for meeting potential employers and getting your foot in the door. Many companies like to hire apprentices directly from these events, so make sure to bring your A-game and be ready to chat about your passion for travel!
✨Leverage Your Academic Connections
If you’re studying tourism or a related course, tap into your uni's career services. They often have connections with companies looking for apprentices, plus they might host workshops or guest talks from industry professionals. These can be golden opportunities to impress potential employers.
✨Dive Into Travel Communities Online
Join online travel forums or social media groups where travel professionals hang out—think Facebook groups or LinkedIn communities. Share your insights and engage in discussions! The more visible you are, the better your chances of being noticed by companies like The Travel Corporation that might be on the lookout for apprentices.
✨Apply Directly Through Our Website!
Don’t forget to check out The Travel Corporation’s website for their apprenticeship openings. Applying directly can often set you apart from the crowd. Make your application stand out by showcasing your enthusiasm for travel and any relevant experience, even if it’s from a hobby or volunteer work!
We think you need these skills to ace Apprenticeship CEO in London
Some tips for your application 🫡
Show Your Passion for Travel:In your cover letter, let your enthusiasm for travel and tourism shine through! Mention any dreamy destinations you've visited or unique experiences you've had. This helps us see your genuine interest in the industry and how you can bring that passion to The Travel Corporation.
Highlight Customer Service Skills:For travel and tourism roles, customer service is key! Be sure to include any relevant experience you have in dealing with customers, whether it’s in a previous job or through volunteer work. Emphasising your transferable skills in communication and problem-solving can set you apart from other candidates.
Tailor Your CV to the Role:When crafting your CV, make it specific to the apprenticeship role. List any relevant studies or courses related to travel, hospitality, or tourism. Include specific projects or experiences that showcase what you have learned or how you've applied those skills practically, like event planning or travel organisation.
Focus on Learning Potential:As an applicant for an apprenticeship, we want to see your eagerness to learn! In your application, mention what you hope to gain from this opportunity and how it aligns with your career goals in the travel industry. Let us know you're willing to jump in and make the most of your experience with us at The Travel Corporation.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Passion for Travel
We know you’re excited about the travel and tourism industry, so let that shine through in your interview! Prepare to share your travel experiences, favourite destinations, or any travel-related projects you've worked on. This not only shows your enthusiasm but also lets interviewers at The Travel Corporation know you're genuinely invested in the role of Apprenticeship CEO.
✨Brush Up on Travel Trends
Given this is an apprenticeship in travel and tourism, staying updated on current trends is key. Familiarise yourself with popular travel destinations, emerging tourism technologies, and sustainability practices. Being able to discuss these topics during your interview could really make you stand out to The Travel Corporation!
✨Prepare for Customer Service Scenarios
In the travel and tourism field, you're bound to face customer service questions during your interview. Be ready to tackle hypothetical situations, like handling a delayed flight or accommodating a difficult customer. This will demonstrate your problem-solving skills and ability to remain calm under pressure, which is essential for Apprenticeship CEO.
✨Flexibility is Your Best Friend
As an apprentice, you’ll want to show that you’re adaptable and eager to learn. Be open about your desire to take on various tasks, from assisting with bookings to managing social media for The Travel Corporation. Highlighting your willingness to tackle different aspects of the role will show how well you fit into their team!
