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- Tasks: Welcome guests, provide info on attractions, and sell tickets for an unforgettable London experience.
- Company: Join a passionate team at The Travel Corporation, dedicated to responsible and enjoyable travel.
- Benefits: Global training, paid volunteer day, and a vibrant work environment.
- Why this job: Be the face of hospitality in London and make a positive impact on guests' experiences.
- Qualifications: Outstanding customer service skills and a friendly, positive attitude.
- Other info: Seasonal role with flexible shifts, perfect for students looking to gain experience.
The predicted salary is between 20000 - 30000 ÂŁ per year.
About Us
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
How You’ll Work
We’re energised by all the opportunities of the world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity. Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.
Perks
To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
Giving back – for seasonal positions we give you one paid workday to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
Position Summary
If you have a passion for welcoming guests and delivering the best in customer service, we want to hear from you! We’re looking for exceptional people to provide a Meet and Greet service, covering a hospitality desk within our London hotels. You’ll be the face of the company, enabling guests to make the most of their stay, providing information on the “must see” sights and selling an array of attraction tickets. This is a seasonal shift-based role including some early starts and late finishes, 4 days on, 2 days off, commencing 02 March and concluding mid October. The working pattern will include weekends and bank holidays.
In this role you will:
- Offer a warm and genuine welcome to guests at their London hotel.
- Deal pro-actively with any issues and resolve problems effectively.
- Advise guests of how to enjoy their time in London.
- Sell a variety of sightseeing options and theatre tickets to our guests to enhance their experience of London.
- Communicate effectively with guests, colleagues, suppliers, and other departments within the business.
- Liquidation – banking of monies.
Required skills: what you need to be considered
Outstanding customer service experience.
Fluent English speaker – clearly spoken.
Positive and friendly personality.
Preferred Skills: what will help you stand out
Good knowledge of London and its many attractions.
Background in a similar role or previous travel industry experience is desirable.
At TTC we put our customers at the centre of everything we do; we make travel personal to each guest and we believe our people are the key to our success.
London Hotel Host employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Hotel Host
✨Tip Number 1
Get to know the company! Research The Travel Corporation and their values. When you understand their passion for service and responsible travel, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or provide information to guests. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace London Hotel Host
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making guests feel welcome and ensuring they have a fantastic experience!
Be Personable: Use a friendly tone in your written application. Remember, we’re looking for someone with a positive personality, so let that come across in your words. A warm approach can make all the difference!
Highlight Relevant Experience: If you've got previous experience in hospitality or the travel industry, make sure to mention it! We love seeing how your background aligns with our mission of delivering exceptional travel experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Travel Corporation
✨Know Your Stuff About London
Brush up on your knowledge of London's attractions, hidden gems, and local experiences. Being able to share insider tips during the interview will show your passion for the city and your ability to enhance guests' experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you resolved issues or went above and beyond for a guest. This will demonstrate your suitability for the role and align with the company's focus on exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or handling a last-minute request. Practise your responses to these scenarios to show your problem-solving skills and proactive approach.
✨Bring Your Positive Energy
Your personality matters! The company is looking for a friendly and positive attitude. During the interview, let your enthusiasm shine through. Smile, engage with the interviewer, and express your excitement about the opportunity to welcome guests.
