At a Glance
- Tasks: Handle travel bookings and enquiries while delivering top-notch customer service.
- Company: Join the UK's leading day tours operator with a vibrant team in London.
- Benefits: Enjoy private medical healthcare, paid volunteering days, and career progression opportunities.
- Other info: Dynamic work environment with flexible shifts and strong team support.
- Why this job: Be part of an exciting journey in the travel industry and make a real impact.
- Qualifications: Fluent English speaker; travel or hospitality experience is a plus.
The predicted salary is between 30000 - 34000 £ per year.
About the Company
Evan Evans Tours is the UK’s most established and best reviewed day tours operator in London and has been accompanying visitors on city tours and out of town excursions since 1930. Our mission is to provide high quality sightseeing experiences that showcase the beauty, heritage and excitement of England with tours of London, Windsor, Stonehenge, Bath, Edinburgh and Paris plus Hop-on-Hop off tours, River Cruises and Top attraction tickets.
About the Role
Working within a vibrant team in our central London office, the Contact Centre Executive is responsible for effectively handling travel bookings and enquiries over the phone and email, whilst maintaining a superior standard of customer service in order to achieve the company’s sales and service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.
Responsibilities
- Booking tours and venues with speed and accuracy via email, telephony and face-to-face
- Amending and cancelling customer’s bookings and keeping the booking system up to date whilst providing excellent customer service
- Maintaining an accurate and comprehensive knowledge of the product range (by going on our tours), system and booking process
- The ability to work fast and efficiently whilst maintaining attention to detail
- Taking initiative for coming up with new ideas and changes to current processes and participating in on-going learning and development activities
- Problem solving, resolving customer issues, and responding to reviews or complaints independently
- Development of relationships with our suppliers, agents, guides, and guests and working together with teams throughout the company to develop best-work practices
- Supporting the operations team in dealing with on-tour emergencies, rail and coach departures and liaising with tour guides and drivers
- Adherence to company KPIs and personal targets
Qualifications
- Fluent English speaker (both written and spoken English)
- Additional languages a plus
- Travel or hospitality industry experience is highly regarded but not a requirement
- Knowledge of London and attractions will be an advantage but is not a requirement
Required Skills
- Efficiency
- Attention to detail
- Strong work ethic
- Team Player
- Positive Attitude
- Customer Focussed
- Goal Oriented with a sales mentality
- Strong communication skills
- Self-Motivated
- Ability to take initiative
- Ability to work independently
- Organisational skills
- Adaptability/Dependability/Reliability/Flexibility
Working Hours
Rotational shift from 7am – 3pm and 11am – 7pm Monday - Sunday. Rotational shift during office opening hours which might vary depending on the time of year and booking numbers.
Why Join Us?
We’re the UK's most established and best reviewed day tours operator in London and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits. If you’re ready to build your career in Travel.
Guest Services Executive employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
