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- Tasks: Assist in planning and delivering bespoke cruise experiences for groups and charters.
- Company: Join Uniworld, a premium brand known for exceptional travel experiences.
- Benefits: Enjoy a flexible working model with 4 days in the office and 1 day remote.
- Why this job: Be part of a dynamic team creating unforgettable travel memories for clients.
- Qualifications: 2 years in logistics or event planning; strong communication skills required.
- Other info: Fluency in English and another European language is a plus.
The predicted salary is between 28800 - 43200 £ per year.
POSITION SUMMARY The main function of this position is to assist the Manager of Groups & Charters in the day-to-day planning and delivery of Groups & Charters at Uniworld. This individual will provide administrative, logistical, and operational support for Groups, Charters & Incentives. KEY RESPONSIBILITIES Supporting the coordination and operational delivery of group bookings, incentive travel, bespoke cruise experiences, and chartered sailings. Managing the Groups & Charters Mailbox and replying to inquiries and requests in a timely manner. Monitoring of TEAMs Channels, liaising with international sales offices for internal requests and updates. Assisting in the planning and coordination of any requested shore excursions, private or custom tours, entertainment, events and transfers for groups, charters and incentive groups. Coordinating with local vendors and tour operators for these requests, before sending proposals and quotes to client. Finalisation of groups/incentives/charter program and handing over to onboard teams for delivery. Continual tracking and updating of service delivery changes, client preferences, and onboard event details throughout the planning process. Maintaining of all relevant documents pertaining to Groups, Charters & Incentives. Coordinating of pre-cruise operational planning, including itinerary confirmations, program services briefings and manual entry of all additional and custom services into our systems utilising MarineXchange (MXP) Liaising with Cruise Managers, Hotel Managers, Corporate Directors and Management to hand over group requests, answering any inquiries and questions pertaining to groups charters and incentives. Assisting the Manager of Groups & Charters by providing administrative support including preparation of operational documentation, providing daily updates, answering invoicing queries, and gathering post-cruise feedback. Collaborating with the wider Program Services Team in program coordination, as and when required, including the participation in weekend or emergency duty rotation to support during high-volume periods. Assisting in project work and process improvements related to custom groups, incentives and charter cruise operations. COMPETENCIES Previous experience in travel coordination, group operations, or event planning—ideally within the cruise, tourism, or hospitality sector. A detail-oriented and proactive team player who thrives in a dynamic and multi-stakeholder environment. Strong interpersonal and communication skills, able to liaise effectively with internal departments, onboard staff, clients, and suppliers. At least 2 years of experience in a logistics, planning, or administrative coordination role. Strong knowledge of European travel destinations and cultural sensitivities is desirable. Highly organised with the ability to manage multiple priorities and work under pressure. Proficient in MS Office; experience with MarineXchange (MXP) or similar operational systems is preferred but not essential. Fluent in English, both written and spoken; knowledge of an additional European language (such as German, French, or Italian) is an asset. Are a citizen of U.K. or can provide proof of eligibility to working in the U.K. Motivated to contribute to delivering world-class custom group and charter cruise experiences with a premium brand. WORKING CONDITIONS • Working Model: 4 days office 1 days remote work • Monday to Friday • The department is open between 0800 and 1800 (some extensions are applied throughout the season) • Emergency phone: Yes • Travel requirements: No41bf1e1f-b16b-4260-a40a-17c77a06fd15
Groups and Charter Coordinator employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Charter Coordinator
✨Tip Number 1
Familiarise yourself with the cruise and tourism industry, especially focusing on group operations and event planning. Understanding the nuances of this sector will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the travel and hospitality sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your organisational skills by managing mock projects or volunteer for event planning roles. This hands-on experience will not only enhance your CV but also prepare you for the dynamic environment you'll encounter in this role.
✨Tip Number 4
Demonstrate your communication skills by preparing to discuss how you've effectively liaised with various stakeholders in past roles. Be ready to share specific examples that highlight your ability to manage multiple priorities under pressure.
We think you need these skills to ace Groups and Charter Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel coordination, group operations, or event planning. Emphasise any specific roles that involved logistics or administrative support, particularly within the cruise, tourism, or hospitality sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention your understanding of the role's responsibilities and how your skills align with the needs of the Groups & Charters team at Uniworld.
Highlight Relevant Skills: In your application, emphasise your strong interpersonal and communication skills. Provide examples of how you've successfully liaised with various stakeholders in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Groups and Charter Coordinator role.
How to prepare for a job interview at The Travel Corporation
✨Showcase Your Coordination Skills
Be prepared to discuss your previous experience in travel coordination or event planning. Highlight specific examples where you successfully managed multiple priorities and delivered results under pressure.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to share instances where your communication skills helped resolve issues or improve collaboration.
✨Familiarise Yourself with MarineXchange (MXP)
While experience with MXP is preferred but not essential, showing that you have researched it can set you apart. Discuss any similar systems you've used and how quickly you adapt to new technologies.
✨Understand European Travel Destinations
Brush up on your knowledge of popular European travel destinations and cultural sensitivities. Being able to discuss these topics will demonstrate your suitability for the role and your enthusiasm for the industry.