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- Tasks: Welcome guests, manage inquiries, and ensure smooth front desk operations.
- Company: Evan Evans Tours is the UK's leading day tour operator, part of The Travel Corporation.
- Benefits: Enjoy travel credits, flexible remote work, and paid volunteer days.
- Why this job: Join a passionate team dedicated to making travel enjoyable and impactful.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: This role offers a dynamic mix of office and remote work opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Evan Evans Head Office – London, UK
Working Pattern: Thursday to Monday, including weekends and Bank holiday. Hours to be flexible depending on company needs.
Who We Are
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
About Evan Evans
Evan Evans Tours, part of The Travel Corporation (TTC), is the UK’s leading day tour operator. Since 1930, we’ve offered unforgettable sightseeing experiences across London, Windsor, Stonehenge, Bath, Edinburgh, and Paris. Our head office also serves as a passenger departure lounge for many of our tours.
Key Responsibilities
- Guest Experience & Front Desk Operations
- Welcome and check in guests.
- Answer guest and walk-in inquiries, including booking tours.
- Ensure guides and drivers arrive on time; escalate issues to the Operations team.
- Keep the front desk and lounge areas neat, with brochures and refreshments available.
- Order stationery and office supplies.
- Maintain kitchen stocks (tea, coffee, milk, etc.).
- Organize office cleaners and ensure office tidiness.
- Manage incoming mail and deliveries.
- Conduct daily health & safety checks.
- Perform weekly fire and panic alarm tests.
- Arrange First Aid and Fire Marshal training.
- Support the Line Manager with CSR reports and communication.
- Assist with event planning and execution.
- Help the Ops Team with daily reports as needed.
- Occasionally support as a Guest Service Assistant on tour.
About you!
We’re looking for a proactive, organized, and customer-focused individual with:
- Experience as a receptionist or office coordinator
- Strong customer service skills, including handling difficult situations with professionalism
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Familiarity with office equipment (printers, photocopiers, etc.)
- Excellent communication & interpersonal skills
- Ability to multitask, prioritise, and stay organized
- A reliable and professional approach
- Additional language skills (a plus, but not required!)
Perks
You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER®, while working in a dynamic, hybrid role that blends both office and remote work.
Ready to Join Us? Apply today!
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
Front Desk Coordinator employer: The Travel Corporation
Contact Detail:
The Travel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Since Evan Evans is focused on delivering exceptional travel experiences, showing your passion for customer service and responsible travel during your interactions can set you apart.
✨Tip Number 2
Highlight your organisational skills in conversations or interviews. As a Front Desk Coordinator, you'll need to manage multiple tasks efficiently, so be ready to share examples of how you've successfully handled similar responsibilities in the past.
✨Tip Number 3
Prepare to discuss your experience with office equipment and software. Being proficient in Microsoft Office and familiar with common office tools will be crucial, so brush up on any relevant skills before your interview.
✨Tip Number 4
Demonstrate your ability to handle difficult situations with professionalism. Think of specific instances where you managed challenging customer interactions effectively, as this will showcase your strong customer service skills.
We think you need these skills to ace Front Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a receptionist or office coordinator. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle difficult situations professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention your familiarity with Microsoft Office and office equipment, and how these skills will benefit the Front Desk Coordinator role.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to multitask. Provide examples of how you've successfully managed similar responsibilities in previous roles, such as coordinating office supplies or supporting event planning.
Show Enthusiasm for the Company: Research Evan Evans Tours and The Travel Corporation to understand their mission and values. Express your enthusiasm for their commitment to responsible travel and how you can contribute to making travel matter in your application.
How to prepare for a job interview at The Travel Corporation
✨Showcase Your Customer Service Skills
As a Front Desk Coordinator, you'll be the first point of contact for guests. Prepare examples of how you've handled difficult situations in the past, demonstrating your professionalism and ability to maintain a positive guest experience.
✨Familiarise Yourself with the Company
Research Evan Evans Tours and The Travel Corporation. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and show your genuine interest in the role.
✨Demonstrate Organisational Skills
The role requires multitasking and prioritising various responsibilities. Be ready to discuss how you manage your time effectively and keep things organised, perhaps by sharing specific tools or methods you use.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about team dynamics, company culture, or opportunities for professional development, which can also give you insight into whether the company is the right fit for you.
