Content Coordinator

POSITION SUMMARY

As a Content Coordinator you’ll support content management for global guided tour brands Trafalgar Tours, Contiki Holidays, Insight Vacations, Luxury Gold and Costsaver. In this role, you’ll be at the heart of ensuring itinerary information, guest documentation and branded messaging are accurate, compelling and consistently aligned across guest‑facing and internal platforms.

KEY RESPONSIBILITIES

Content Management: Create, maintain and update itinerary content and guest documentation within our Content Management System to support global guided tours.

Technical Execution: Leverage tools such as Umbraco, GitHub, Microsoft Office 365, Monday.com and Airtable to manage tasks, projects and content updates. Be prepared to adopt and learn new technologies as required.

Quality Assurance: Proof brochure pages, website content and guest documentation with a sharp eye for grammar, consistency and brand alignment.

Problem‑Solving: Take initiative to troubleshoot technical or content‑related issues, collaborating with internal teams to identify solutions.

Team Collaboration: Work closely with members of the Travel Experiences and wider TTC teams to meet project deadlines, share insights and ensure effective communication throughout the content production process.

ROLE SUCCESS CRITERIA

• Demonstrate exceptional attention to detail and maintain high standards for content accuracy and consistency.
• Show agility in learning and applying new tools and systems, embracing change in a dynamic work environment.
• Manage multiple projects and deadlines with focus and efficiency, maintaining a proactive, solution‑oriented mindset.
• Communicate effectively across teams and departments, contributing to a collaborative and positive team culture.
• Maintain a deep understanding of our brand identities and ensure all content aligns with TTC’s voice, style and global standards.

KEY INDIVIDUAL TRAITS

1. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.

2. Collaborative: Builds strong relationships and works cross‑functionally with a consultative, co‑creative approach to influence and align others in a fast‑paced environment.

3. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.

YOUR EXPERIENCE AND EXPERTISE

• Proven experience in content management and/or proofreading, ideally within the travel or tourism industry.
• Strong command of the English language, with excellent grammar, spelling and editing skills.
• Demonstrated geographical and cultural knowledge and an interest in global travel.
• Comfortable working with digital tools and systems, with a demonstrated ability to learn new platforms quickly.
• A team player with a positive attitude, capable of handling multiple tasks in a fast‑paced, deadline‑driven environment.

TRAVEL BENEFITS & OTHER REQUIREMENTS

• After your first year, you’ll receive an annual travel credit to travel on any one of our core travel brands. You will also be entitled to 2 weeks a year when you can work from anywhere in the world.
• We offer a global training calendar, with a mix of virtual, in‑person and e‑learning courses. Plus, we help to support external learning and development courses that interest you and drive your passion.
• You are entitled to two paid workdays each year to volunteer and make a difference in causes that are close to your heart. We believe that travel is a privilege, but with that privilege comes the responsibility to ensure we have a positive impact on the places we go, the people we meet and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®. Throughout the year, our team members are expected to support and engage in sustainability initiatives within the office environment.
• While travel is not mandatory for this role, team members are encouraged to participate in travel experiences that align with our mission and values. High‑performing Content team members may be offered the opportunity to participate in on‑the‑road experiences designed to enhance product knowledge and increase brand awareness through direct engagement with our global offerings.