Technology Project Manager in City of London

ABOUT US
At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES
Our values shape every hire we make and every team we build:

• Value Every Voice — we put people first
• Act with Integrity — we do what’s right
• Explore Beyond Boundaries — we’re driven by curiosity
• Own the Outcome — we take responsibility for our decisions
• Succeed Together — we’ve got each other’s backs

POSITION SUMMARY
TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead the Trafalgar River Transformation project on a fixed-term basis, covering maternity leave. This is a major enhancement initiative delivering multiple new features across the Trafalgar River Tech stack for the Trafalgar brand. The programme spans online Booking Enablement across D2C, B2B, and CRM and Data, including multiple enhancements across each of these channels. Delivering these changes will require close coordination across technology, product, operations, finance, data, architecture and external delivery partners.

Reporting to the Head of PMO and working under the strategic direction of the Technology Director, the successful candidate will provide hands-on leadership across the full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition. This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case.

KEY RESPONSIBILITIES

• End-to-End Project Delivery – Lead the Trafalgar River Transformation project from mobilisation and planning through design, build, integration, testing, deployment, hypercare and value realisation.
• Integrated Planning, Scope, Schedule & Budget Control – Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget.
• Technical Coordination – Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data, operational, marketing and sales teams.
• Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business.
• Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery partners.
• Governance, Reporting & Delivery Methodology – Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach.
• Risk, Issue & Dependency Management – Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions.
• Testing, Cutover & Operational Readiness – Coordinate system, integration, regression, performance and user acceptance testing.
• Benefits & Continuous Improvement – Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience.

KEY INDIVIDUAL TRAITS

• Structured & Delivery-Focused – Brings control, discipline and clarity to complex projects.
• Technically Curious – Understands complex technology delivery sufficiently to challenge assumptions.
• Outcome-Oriented – Maintains focus on business outcomes, operational readiness and value.
• Strong Leadership & Ownership – Takes accountability for delivery and actively drives decisions.
• Stakeholder Influence – Able to engage, influence and challenge senior stakeholders.
• Calm Under Pressure – Operates effectively in high-pressure environments.
• Communication & Gravitas – Communicates clearly and credibly with executives and partners.
• Attention to Detail – Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.
• Commercial Awareness – Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.

YOUR EXPERIENCE AND EXPERTISE

Essential Experience
5+ years’ experience delivering complex technology projects within matrixed or transformation environments. Proven experience in Digital and CRM & Data technology projects. Experience managing projects across the full delivery lifecycle.

Highly Desirable Experience
Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.

TRAVEL & OTHER REQUIREMENTS
Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.

WHY JOIN US?
At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.