At a Glance
- Tasks: Lead and oversee Small Group Tours, ensuring exceptional guest experiences and operational excellence.
- Company: Join a dynamic team at TTC, shaping a brand-new department in the travel industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of an exciting journey with excellent career development opportunities.
- Why this job: Make a real impact on guest experiences while developing your leadership skills in a fast-paced environment.
- Qualifications: Strong organisational skills, people management experience, and a passion for operational excellence.
The predicted salary is between 30000 - 40000 £ per year.
An experienced guest and team-focused operational leader with strong on-road and touring knowledge, excellent organisational skills and a passion for delivering exceptional guest experiences. This exciting role will oversee the day-to-day operation of Small Group Tours, ensuring smooth tour delivery, high operational standards and outstanding guest experiences throughout each journey. As part of a brand-new department and initiative within TTC, this is a unique opportunity to help shape and grow an exciting new area of the business.
Working closely with multiple teams, the successful individual will support and develop high-performing on-road teams, requiring excellent people management skills, a collaborative approach and the ability to build strong relationships across both field and office operations. The role requires a proactive, solutions-focused and detail-oriented individual who enjoys working in a fast-paced environment and is passionate about operational excellence, continuous improvement and delivering exceptional service.
KEY RESPONSIBILITIES
- Lead and oversee the successful day-to-day operation and delivery of Small Group Tours across TTC Touring Brands, ensuring consistency, quality and operational excellence.
- Drive exceptional guest experiences through proactive planning, operational oversight and effective resolution of on-tour challenges.
- Support the recruitment, onboarding, training and development of on-road teams ensuring they are equipped to deliver the evolving Small Group Travel Experience.
- Provide leadership, coaching and ongoing support to on-road teams, fostering engagement, accountability and continuous improvement.
- Act as the senior escalation point for operational incidents and on-trip crises, ensuring timely, professional and guest-focused resolutions.
- Develop, implement and continuously improve operational processes, communications and Quality Control to enhance efficiency and consistency.
- Enforce brand standards and establish effective monitoring and compliance mechanisms to ensure consistent adherence.
- Collaborate with cross-functional teams to support the growth, development and successful delivery of the Small Group touring programme.
- Support delivery of the annual TD Meeting and all key seasonal meetings, ensuring alignment, engagement, and team motivation.
COMPETENCIES
- Strategic Planning & Execution
- Talent Development & Team Leadership
- Operational Delivery
- Crisis Management
- Guest Focus
- Relationship Management
Working Conditions
Hybrid (3 days London Office | 2 days remote) | Full time, with seasonal flexibility | Emergency Phone support & travel required
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Travel Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Travel Corporation
Don't be shy about reaching out to The Travel Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities and Operations Officer in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Travel Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Travel Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
