At a Glance
- Tasks: Identify and implement improvements in business processes across customer functions.
- Company: Join a leading travel company committed to making travel matter.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and continuous learning.
- Why this job: Make a real impact by optimising processes and enhancing operational efficiency.
- Qualifications: Experience in project management and process improvement; familiarity with workflow tools like Monday.com.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: £41,000
Model: Reporting to: Head of Marketing Intelligence to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
POSITION SUMMARY
The Business Improvement Analyst role is responsible for identifying, planning, and supporting the delivery of continuous improvement initiatives across TTC’s Customer functions. This role works cross-functionally to streamline processes, optimise marketing effectiveness, and support the adoption of data-driven practices. With a keen focus on operational efficiency, performance enhancement, and change enablement, the Business Improvement Analyst role plays a critical role in helping the business work smarter, faster, and more collaboratively.
The ideal candidate is a ‘go-getter’ who possesses strong problem-solving skills, a passion for challenging the status quo and the ability to adapt quickly in a fast-paced, global, matrix management environment. The Business Improvement Analyst will play a critical role in collaborating with colleagues at all levels and from diverse backgrounds, understanding the business context, and working within a defined governance framework to support our Business Improvement Program and Value Creation Plans.
In this role you will be responsible for:
- 360 BUSINESS PROCESS MAPPING
- Map out ‘As Is’ business processes across Customer and Marketing functions
- Consult with the Head of Marketing Intelligence and Tech, Process Owners, Process Customers, and Process Stakeholders to determine improvement objectives and requirements
- Identify and problem-solve friction points, duplications, waste, inefficiencies and automation opportunities
- Model future-state (‘To Be’) business processes using clear workflow and operating model documentation
- PROCESS OPTIMISATION AND EFFICIENCY
- Identify inefficiencies and bottlenecks across marketing operations, workflows and data processes
- Translate current state analysis into future state process designs
- Lead process improvement initiatives to drive automation, reduce duplication, and enhance business outcomes
- Own the end-to-end lifecycle of assigned improvement initiatives, from discovery through to implementation and review
- CROSS-FUNCTIONAL COLLABORATION AND CHANGE ENABLEMENT
- Partner with teams across marketing, technology, data, and commercial functions to align improvement efforts
- Facilitate workshops, stakeholder sessions and working groups to design and implement improvements
- Coordinate pilot projects and process rollouts, tracking progress and results
- Support change management efforts to embed new ways of working and drive adoption
- PERFORMANCE MONITORING AND OPPORTUNITY IDENTIFICATION
- Analyse key performance metrics and operational data to identify underperformance and improvement opportunities
- Develop business cases, prioritization frameworks and implementation plans aligned to business requirements
- Track initiative impact post-implementation, measuring efficiency gains, adoption and performance improvement
- Iterate and refine solutions based on outcomes and stakeholder feedback
- GOVERNANCE AND STANDARDISATION
- Support the documentation, rollout and adoption of standard operating procedures
- Help enforce best practices and consistency across regions, brands, and functions
- Ensure initiatives align with strategic objectives, governance models and compliance frameworks
- Provide clear status updates, risk escalation, and recommend to senior stakeholders as required
- PRODUCT MANAGEMENT – WORK MANAGEMENT TOOL (MONDAY.COM)
- Act as the Product Manager and owner for Monday.com within business
- Define and maintain the product vision, roadmap and prioritised backlog aligned to business priorities
- Own platform configuration, workflows, automations, templates and permission structures
- Gather and prioritise user requirements to improve usability, scalability and adoption
- Establish governance standards and best practices for platform usage
- Drive user enablement through training, documentation and ongoing optimization
- Act as the primary point of contact or Monday.com vendor management and platform related decisions
- INNOVATION AND CONTINUOUS LEARNING
- Stay up to date on marketing operations, process optimisation trends and emerging tools
- Proactively identify innovative ways to improve how teams work
- Foster a culture of continuous improvement and learning across the organisation
Required skills: what you need to be considered
- Demonstrable experience in project/process/quality assurance and management
- Experience administering or product-owning workflow management tools (e.g. Monday.com)
- Background in marketing operations or digital campaign processes
- Competency in business process mapping tools such as MS Visio, Miro, or equivalent
- Strong analytical, communication and stakeholder management skills
- Ability to influence without authority in a matrix organisation
Preferred Skills: what will help you stand out
- Lean Six Sigma and/or Business Change Management qualifications
- Experience working in a business undergoing transformation or operating at scale
- Good understanding of regional and local data protection and Privacy laws
- Service orientated mindset with a strong customer focus
- Strong attention to detail and time management skills, with the ability to prioritise and manage competing demands.
- A proactive, innovative approach with a desire to continuously add value.
This is an exciting opportunity for the Business Improvement Analyst to hone their skills and gain experience within one of the world’s most exciting industries. We are looking for a dedicated and driven individual to be an integral part of our talented, passionate, and service-minded team. If you are interested in joining our supportive, fun and sociable environment, then we want to hear from you.
Business Improvement Analyst employer: The Travel Corporation
Join a dynamic team in London where your role as a Business Improvement Analyst will not only enhance operational efficiency but also contribute to making travel a force for good. We pride ourselves on fostering a collaborative and innovative work culture that encourages continuous learning and personal growth, offering you the chance to make a meaningful impact while enjoying a supportive and sociable environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to 'MAKE TRAVEL MATTER®' and think about how your skills can contribute to that goal. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role focuses on identifying inefficiencies and optimising processes, be ready to discuss examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Business Improvement Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Improvement Analyst role. Highlight your experience in process optimisation and any relevant tools you've used, like Monday.com. We want to see how you can make travel matter with your skills!
Show Off Your Problem-Solving Skills:In your application, share specific examples of how you've tackled inefficiencies or improved processes in previous roles. We love a go-getter who can challenge the status quo and drive change, so let that shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key in business improvement!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at The Travel Corporation
✨Know Your Processes
Before the interview, brush up on your knowledge of business process mapping and optimisation. Be ready to discuss specific examples where you've identified inefficiencies and how you tackled them. This will show that you understand the core responsibilities of the Business Improvement Analyst role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing key performance metrics you've worked with in the past. Bring examples of how you've used data to drive decisions and improvements. This will highlight your capability to analyse operational data effectively.
✨Emphasise Collaboration
Since this role involves cross-functional collaboration, think of instances where you've successfully partnered with different teams. Be ready to share how you facilitated workshops or stakeholder sessions to implement improvements, showcasing your teamwork and communication skills.
✨Stay Current with Trends
Familiarise yourself with the latest trends in marketing operations and process optimisation. Mention any innovative tools or methods you've come across that could benefit the company. This shows your proactive approach and commitment to continuous learning, which is crucial for this role.
