At a Glance
- Tasks: Drive bespoke travel growth by building client relationships and delivering exceptional group experiences.
- Company: Join TTC, a leader in crafting unforgettable travel journeys for over 100 years.
- Benefits: Enjoy private healthcare, paid volunteering days, and clear career progression opportunities.
- Other info: Be part of a fast-growing team that values every voice and supports your success.
- Why this job: Make a real impact in the travel industry while exploring Scotland's stunning destinations.
- Qualifications: Strong communication skills and a passion for travel are essential.
The predicted salary is between 60000 - 75000 £ per year.
About Us
At TTC, we are Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections.
Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen.
That’s where you come in.
How We Work
Our values shape every hire we make and every team we build
- 🌍 Value Every Voice — we put people first
- 🤝 Act with Integrity — we do what’s right
- 🧭 Explore Beyond Boundaries — we’re driven by curiosity
- 🎯 Own the Outcome — we take responsibility for our decisions
- ✨ Succeed Together — we’ve got each other’s backs
- POSITION SUMMARY
The Custom Groups Executive is responsible for driving the growth of our bespoke travel business by identifying new opportunities, building strong client relationships, and delivering exceptional tailor-made group experiences across Scotland.
Working closely with clients, suppliers, and internal teams, the role manages the full customer journey from enquiry and quotation through to tour delivery and post-trip support.
By combining commercial awareness, operational excellence, and outstanding customer service, the Custom Groups Executive helps generate sustainable business growth, enhance customer satisfaction, and reinforce the reputation of HAGGi S Adventures and Highland Explorer Tours as leading providers of unforgettable Scottish travel experiences
KEY RESPONSIBILITIES
- Business Development & Sales
- Identify and pursue new business opportunities across corporate groups, private clients, travel agents, and tour operators.
- Build and maintain strong relationships with prospective and existing clients to generate repeat business
- Respond to enquiries promptly and professionally through the Custom Groups inbox.
- Prepare accurate, commercially competitive quotations and proposals.
- Attend trade shows and networking events to promote the business and generate leads.
- Custom Tour Design & Planning
- Consult with clients to understand their objectives, preferences, and budgets.
- Develop tailored itineraries that deliver exceptional travel experiences.
- Source and coordinate accommodation, transport, attractions, and activities.
- Ensure tour plans meet client requirements while remaining operationally viable and profitable.
- Maintain expert knowledge of Scotland's destinations, attractions, and travel trends.
- Supplier & Stakeholder Management
- Build productive relationships with accommodation providers, transport companies, guides, and activity operators.
- Negotiate competitive rates and contract terms to maximise profitability.
- Secure bookings and confirm arrangements in line with client expectations.
- Collaborate with Operations, Sales & Marketing teams to ensure seamless delivery.
- Maintain high service standards across all supplier partnerships.
- Customer Experience & Tour Delivery
- Act as the primary point of contact throughout the customer journey.
- Provide support before, during, and after travel.
- Proactively manage client expectations and communications.
- Resolve operational issues and emergencies quickly and professionally.
- Deliver exceptional service that encourages positive reviews and repeat bookings.
- Administration, Reporting & Operational Support
- Maintain accurate records, booking information, and tour documentation.
- Prepare monthly reports on sales performance, growth, and key business metrics.
- Monitor tour costs and ensure financial accuracy in quotations and bookings.
- Support wider operational activities during peak trading periods.
Why Join Us?
At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career
Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!
Custom Groups Executive in Broughton employer: The Travel Corporation
The Travel Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid work environment. Join us to be part of a team that values your contributions and supports your professional journey in enhancing our financial systems.
StudySmarter Expert Advice🤫
We think this is how you could land Custom Groups Executive in Broughton
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Travel Corporation who are looking for fresh talent for roles like Custom Groups Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Travel Corporation and give you a leg up for your Custom Groups Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Custom Groups Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Custom Groups Executive in Broughton
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Custom Groups Executive role at The Travel Corporation.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Custom Groups Executive position at The Travel Corporation.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Travel Corporation.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Travel Corporation's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Custom Groups Executive.
How to prepare for a job interview at The Travel Corporation
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Travel Corporation.
