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- Tasks: Coordinate property management, ensuring guest-ready homes and smooth operations.
- Company: Join Travel Chapter, a certified B Corp and one of the Sunday Times Best Places to Work 2024.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday contribution, and paid volunteering.
- Why this job: Be at the heart of guest experiences while building relationships in a dynamic environment.
- Qualifications: Strong people skills, organisation, and attention to detail; driving licence required.
- Other info: Flexible hours, social clubs, and great career growth opportunities await you!
The predicted salary is between 27000 - 27000 £ per year.
Employment Type: Permanent, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00–17:00, plus participation in an out-of-hours rota
Location: Swanage (office based, with regular local travel around the region)
Salary: £27,000 plus overtime
Your next chapter
Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you’ll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest-ready and managed to a high standard. This role offers a genuine mix between office coordination and time out in the field, typically 2–3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you’ll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast-paced environment.
What you’ll be doing
- Coordinating housekeepers, tradespeople and maintenance contractors
- Managing schedules and turnaround times across a diverse regional portfolio
- Handling guest and homeowner queries before, during and after stays
- Conducting property checks to ensure standards of cleaning and maintenance are upheld
- Ensuring properties remain compliant with relevant health, safety and legal requirements
- Growing a trusted network of local housekeepers and tradespeople
- Managing feedback and resolving issues professionally and sensitively
- Maintaining accurate records and keeping systems up to date
- Supporting our out-of-hours service on a rolling rota
- Travelling locally for property visits, meetings or guest support
Out-of-hours work is paid as overtime.
You’ll thrive in this role if
- You are friendly, confident and resilient under pressure
- You have excellent people skills and can manage sensitive or tricky conversations with ease
- You’re highly organised and enjoy keeping complex operations running smoothly
- You have strong admin and systems skills, with great attention to detail
- You solve problems proactively and stay calm in time-sensitive situations
- Experience in property, housing, estate agency or travel is an advantage (not essential)
- A full UK driving licence is required
What’s in it for you
- 25 days’ paid holiday plus bank holidays
- An additional day off for your birthday or a loved one’s birthday
- £500 annual contribution towards a holiday of your choice
- Paid volunteering day for a charity close to your heart
- Friends and family holiday discount scheme
- Life assurance
- Social clubs and communities (pets, fitness, gardening, sustainability and more)
- Great social events including our much-loved Christmas parties
Who we are
We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We’re proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people-first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.
Property Manager in Swanage employer: The Travel Chapter
Contact Detail:
The Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Swanage
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, volunteer for property-related projects or offer to help friends with their property needs. This hands-on experience not only builds your CV but also gives you great stories to share in interviews.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand what makes them tick and be ready to discuss how your skills align with their mission. We love seeing candidates who are genuinely interested in our culture and goals!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of providing top-notch property management.
We think you need these skills to ace Property Manager in Swanage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Manager role. Highlight any relevant experience in property management, customer service, or administration to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our mission at Travel Chapter. Keep it friendly and professional!
Show Off Your People Skills: Since this role involves managing relationships with homeowners and guests, make sure to showcase your excellent people skills in your application. Share examples of how you've handled tricky conversations or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at The Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the key responsibilities like coordinating housekeepers and managing schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves handling guest and homeowner queries, be prepared to discuss your experience in managing sensitive conversations. Think of examples where you've successfully resolved issues or built relationships, as this will highlight your excellent people skills.
✨Demonstrate Your Organisational Skills
The Property Manager position requires strong organisational abilities. Bring up specific instances where you've managed complex operations or maintained accurate records. This will prove that you can keep everything running smoothly, even in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle time-sensitive situations or resolve conflicts with guests or homeowners. Practising these scenarios will help you stay calm and confident when answering.