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- Tasks: Build strong relationships with homeowners and optimise property performance through data insights.
- Company: Join Travel Chapter, a leading holiday home company with a people-first ethos.
- Benefits: Enjoy competitive salary, 25 days holiday, and £500 towards your dream holiday.
- Why this job: Make a real impact in the holiday home industry while enjoying a flexible work environment.
- Qualifications: Customer-focused mindset, strong analytical skills, and confidence in using digital tools.
- Other info: Be part of a progressive team recognised as a Best Place to Work.
The predicted salary is between 30000 - 42000 £ per year.
Your next chapter Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio. We are now looking for a Homeowner Account Manager to join our regional team in South and East Devon. This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.
What you will be doing
As a Homeowner Account Manager, you will act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal. You will manage a mix of remote and in-person interactions, including regular property visits throughout the year. You will be responsible for:
- Building strong homeowner relationships and being a trusted advisor
- Reviewing pricing, occupancy and marketing performance to identify opportunities
- Making data-driven recommendations to maximise commercial performance
- Ensuring property descriptions, photography and listings are optimised
- Communicating insights clearly and instilling confidence in decision-making
- Using systems and tools to monitor trends and track KPIs
- Supporting retention and helping to grow the regional portfolio
- Collaborating with internal teams across operations, commercial and marketing
This role includes additional earning potential linked to performance targets. A full UK driving licence is required due to the need for regular property visits.
What we are looking for
We know the perfect candidate does not always exist. If most of the below sounds like you, we would love to hear from you. Ideally, you will bring:
- A customer-focused mindset and confidence in building relationships
- Strong analytical skills with the ability to interpret and present data
- A commercial approach to pricing, marketing and revenue
- Confidence using systems and digital tools (Salesforce beneficial but not essential)
- Strong written and verbal communication skills
- The ability to prioritise, manage time and work autonomously
- A positive and adaptable nature in a fast-moving, seasonal environment
What is in it for you
At Travel Chapter, we believe in supporting our people and helping them thrive. Alongside joining a progressive and growing business, you will receive a wide range of benefits including:
- Competitive salary with additional earning potential
- 25 days holiday plus bank holidays
- A special day off for your birthday or a loved one’s
- £500 towards a holiday of your choice
- A paid volunteering day each year
- Friends and family discount scheme
- Life assurance
- Social clubs and community groups
- Regular social events including our famous Christmas parties
Who we are
We are Travel Chapter, the holiday home people. From a small South West agency to an industry leader, we have remained true to our family ethos and people-first approach. Recognised as a Sunday Times Best Place to Work 2024 and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet. We value diversity and welcome applications from all backgrounds. If you need adjustments during the application or selection process, please let us know.
Homeowner Account Manager in Seaton employer: The Travel Chapter
Contact Detail:
The Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Account Manager in Seaton
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills align with the Homeowner Account Manager role. Think about specific examples from your past that demonstrate your customer-focused mindset and analytical skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, shoot a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. We love a proactive candidate!
We think you need these skills to ace Homeowner Account Manager in Seaton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Homeowner Account Manager role. Highlight your customer-focused mindset and any relevant experience that showcases your ability to build strong relationships with homeowners.
Be Data-Driven: Since this role involves making data-driven recommendations, don’t shy away from mentioning your analytical skills. Share examples of how you've used data to drive performance in previous roles – it’ll show us you’re the right fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Travel Chapter
✨Know Your Homeowners
Before the interview, research the types of homeowners Travel Chapter works with. Understand their needs and challenges. This will help you demonstrate how you can build strong relationships and act as a trusted advisor.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used data in previous roles. Bring examples of how you've interpreted data to make informed decisions. This will show your potential employer that you can drive performance through data-driven recommendations.
✨Communicate Clearly
Practice explaining complex ideas simply. Since you'll be communicating insights to homeowners, being able to present information clearly and confidently is key. Consider doing mock interviews with friends to refine your communication style.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a difficult homeowner or optimising a property listing. Think through potential scenarios and prepare your responses to showcase your problem-solving skills and adaptability.
