At a Glance
- Tasks: Lead a team to ensure holiday homes are guest-ready and maintained to high standards.
- Company: Join Travel Chapter, a B Corp dedicated to people, communities, and the planet.
- Benefits: Enjoy a permanent role with competitive pay and the chance to make a real impact.
- Other info: Be part of a dynamic team where your contributions truly matter.
- Why this job: Shape guest experiences and support a strong service culture in a growing operation.
- Qualifications: Experience in managing teams and a passion for service excellence.
The predicted salary is between 30150 - 36850 £ per year.
Your next chapter Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.
Our Property Services teams play a crucial role in shaping the guest experience. From smooth changeovers to reliable maintenance and quality standards, they make stays feel effortless and keep homeowners confident in our care. We are now looking for a Property Service Manager to lead and coordinate our Isle of Wight operation. This role blends people leadership, service delivery and operational oversight, ensuring properties are guest-ready, compliant and maintained to a consistently high standard throughout the year.
What you will be doing
- Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness
- Planning schedules, rotas and year-round resource to meet seasonal peaks and operational demand
- Line-managing team members and contributing to recruitment, onboarding, training and performance management
- Conducting property checks, quality inspections and compliance checks throughout the year
- Monitoring guest reviews and feedback, identifying themes and driving service improvements
- Coordinating maintenance and housekeeping tasks with in-house teams and trusted partners
- Ensuring accurate data, systems, invoicing and admin to support effective service delivery
- Supporting the resolution of operational issues, homeowner queries and guest complaints
- Maintaining high standards of health and safety, quality, service and regulatory compliance
- Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience
What you will bring
Essential
- Experience managing people in an operational or service environment
- Confidence coordinating multiple moving parts at pace
- Strong organisational skills and attention to detail
- Excellent communication skills and a collaborative approach
- A focus on service, standards and continuous improvement
- Ability to build positive working relationships across teams and stakeholders
Desirable
- Experience in property services, hospitality, facilities or housekeeping
- Experience coordinating field-based operatives or suppliers
- Confidence handling customer queries, escalations or complaints
Why join us
This role sits at the heart of an established and growing operation where you can make a visible difference every day. You will help shape the guest and homeowner experience, support improvements in how we operate and build on the strong service culture already in place. If you care about great service, enjoy leading people and take pride in high-quality operational delivery, we would love to hear from you.
Property Service Manager in Sandown employer: The Travel Chapter
The Travel Chapter is an excellent employer, offering a supportive and friendly work environment in the picturesque location of Salcombe Regis. With a focus on employee growth and development, you will have the opportunity to enhance your skills while managing a diverse portfolio of holiday homes. Enjoy the benefits of free parking and being part of a dedicated team that values collaboration and excellence in guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Property Service Manager in Sandown
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Travel Chapter. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Travel Chapter
Don't be shy about reaching out to The Travel Chapter directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Property Service Manager in Sandown
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Travel Chapter and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Travel Chapter
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
