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- Tasks: Coordinate holiday home management and ensure guest satisfaction.
- Company: Join Travel Chapter, a certified B-Corp and Sunday Times Best Place to Work.
- Benefits: Enjoy a newly refurbished office, free parking, and a supportive team.
- Why this job: Make holidays effortless for guests while gaining valuable experience in property management.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible hours with opportunities for real ownership and variety in your work.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 0.8 FTE (approx. 30 hours)
Work pattern: This role operates as 4 days across Monday - Saturday
Location: On-site
Contract: Permanent
Create an outstanding experience for guests and homeowners. Travel Chapter's Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready. This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.
Your next chapter
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
What you will be doing:
- Coordinating Property Management across a regional portfolio of holiday homes
- Supporting guests before, during and after their stay
- Working with housekeeping and maintenance suppliers to maintain high standards
- Planning and problem-solving to keep operations running smoothly
- Carrying out periodic property visits and spot checks
- Handling feedback and complaints constructively
- Managing stock levels, supplier invoices and charges
- Helping with the onboarding of new properties and supporting growth
- Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call
To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary.
What you will bring:
- Proven customer service experience in a fast-paced environment
- Excellent organisational, planning and multitasking skills
- A positive, solutions-focused mindset
- The ability to build strong relationships with a wide range of people
- High attention to detail and a focus on presentation standards
- Confidence using systems, data and structured processes
- Flexibility to support a 7-day operation, including the core days listed above
Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.
Why Travel Chapter
Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.
You will enjoy:
- A newly refurbished office environment
- Free on-site parking
- An experienced and supportive team
- Real ownership and variety in your work
Ready to start your next chapter? If this sounds like you, apply today. We would love to talk.
Property Manager employer: The Travel Chapter
Contact Detail:
The Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property management field. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with industry professionals and join relevant groups. Engaging in discussions can help you stand out and might even lead to job opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to property management. Think about your past experiences and how they relate to the role, especially around customer service and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Travel Chapter.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Property Manager role shine through. We want to see why you’re excited about creating outstanding experiences for guests and homeowners!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the responsibilities like coordinating housekeeping and maintenance, supporting guests, and managing stock levels. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating outstanding experiences for guests and homeowners, be ready to share specific examples of your customer service experience. Think of situations where you went above and beyond to solve a problem or enhance someone's experience, as this will demonstrate your suitability for the fast-paced environment.
✨Demonstrate Your Organisational Skills
The Property Manager role requires excellent organisational and multitasking abilities. Prepare to discuss how you manage your time and prioritise tasks, especially in busy situations. You could even bring a brief example of a time when you successfully juggled multiple responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the on-call rota, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.