At a Glance
- Tasks: Create amazing experiences for guests and homeowners while managing holiday properties.
- Company: Join Travel Chapter, a certified B Corp and a Sunday Times Best Place to Work.
- Benefits: Enjoy free parking, a supportive team, and a vibrant office environment.
- Other info: Flexible hours with opportunities for real ownership and career growth.
- Why this job: Be part of a people-first culture and make holidays effortless for everyone.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 31500 - 38500 £ per year.
Location: Salcombe Regis (office based)
Employment Type: Permanent
Hours of Work: 0.6 FTE (approx. 22.5 hours)
Work pattern: This role operates across six days, Monday to Saturday. Core working days will be Friday and Saturday.
Create an outstanding experience for guests and homeowners. Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready. This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office in Salcombe Regis with free parking.
Your next chapter: We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
What you’ll be doing:
- Coordinating Managed Services across a regional portfolio of holiday homes
- Supporting guests before, during and after their stay
- Working with housekeeping and maintenance suppliers to maintain high standards
- Planning and problem-solving to keep operations running smoothly
- Carrying out periodic property visits and spot checks
- Handling feedback and complaints constructively
- Managing stock levels, supplier invoices and charges
- Supporting the onboarding of new properties and portfolio growth
- Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call: To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5:00pm to 9:00pm Monday to Saturday and 9:00am to 9:00pm on Sundays, with retainer payments made in addition to salary.
What you’ll bring:
- Proven customer service experience in a fast-paced environment
- Excellent organisational, planning and multitasking skills
- A positive, solutions-focused mindset
- The ability to build strong relationships with a wide range of people
- High attention to detail and a focus on presentation standards
- Confidence using systems, data and structured processes
- Flexibility to support a 7-day operation, including the core days listed above
Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful, but is not essential.
Why Travel Chapter: Travel Chapter is a certified B Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.
You’ll enjoy:
- A brand-new office environment
- Free on-site parking
- A supportive and experienced team
- Real ownership and variety in your work
- A people-first, values-led culture
Property Manager in Sidmouth employer: The Travel Chapter Ltd
As a Homeowner Account Manager with us, you'll thrive in a dynamic and supportive environment that values proactive relationship-building and data-driven decision-making. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth while you manage a diverse portfolio of holiday homes across the beautiful Bath & Somerset region. Enjoy the flexibility of remote work combined with regular travel, all while being part of a team that champions quality and homeowner satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Sidmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Travel Chapter Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Travel Chapter Ltd
Don't be shy about reaching out to The Travel Chapter Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Property Manager in Sidmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Travel Chapter Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Travel Chapter Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
