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- Tasks: Join our IT service desk team to provide 1st and 2nd line support in a dynamic environment.
- Company: Travel Chapter is a leading holiday home company with a strong family ethos and collaborative culture.
- Benefits: Enjoy 25 days of paid holidays, birthday leave, volunteer days, and exciting social events.
- Why this job: Be part of a supportive team that values curiosity, inclusivity, and personal development.
- Qualifications: Minimum 2 years of IT support experience; familiarity with Microsoft, Apple, and Linux systems required.
- Other info: We celebrate diversity and are committed to making adjustments for applicants as needed.
The predicted salary is between 28800 - 43200 £ per year.
Employment Type:12 monthsFTC
Hours of Work:Monday – Saturday 37.5 hours (working hours to be agreed)
Location: Bideford
What will I be doing?
To work in our busy IT service desk team providing 1st– 2nd line end-user support in a fast-paced environment; to ensure the smooth operation of our systems and services.
- Provide 1st and 2nd line support to end users, resolving hardware and software issues promptly and efficiently in line with SLAs.
- Conduct stock checks regularly to ensure an adequate supply of hardware for end-user support.
- Work with 2nd and 3rd line engineers to resolve more complex tickets, escalating where necessary.
- Work with a variety of operating systems, including Microsoft, Apple, and Linux products.
- Perform hardware upgrades and repairs, such as laptop memory and hard drive replacements.
- Set up new starter laptops and accounts.
- Process leavers and ensure safe return of assets.
- Participate in projects as required.
- Keeping stock, server rooms and office areas tidy.
- Attend other offices as required.
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch. You could be exactly what we need!
Ideally, we’re looking for:
Essential
- Minimum of 2 years of experience in supporting end users\’ IT needs.
- Proficient in providing both 1st and 2nd line IT support.
- Familiarity with Microsoft, Apple, and Linux operating systems.
- Possession of a full clean UK driving license.
- Strong working knowledge of TCP/IP and general networking.
- Ability to troubleshoot and resolve hardware-related problems.
- Excellent communication skills, both verbal and written.
- Ability to work well in a team-oriented and fast-paced environment.
- Strong problem-solving skills and attention to detail.
Desirable
- Experience with Microsoft 365 administration
- Experience in Amazon Web Services administration
- Experience with Microsoft Active Directory
- Experience supporting Linux technologies.
- Experience supporting Apple technologies.
- Experience with PowerShell
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Service Desk Analyst employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific operating systems mentioned in the job description, such as Microsoft, Apple, and Linux. Having hands-on experience or even setting up a home lab can give you practical knowledge that will impress during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware-related issues. Consider creating a list of common problems and solutions you've encountered in previous roles to discuss during your interview.
✨Tip Number 3
Network with current or former employees of Travel Chapter on platforms like LinkedIn. They can provide insights into the company culture and what they value in a Service Desk Analyst, which can help tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with teamwork and fast-paced environments. Think of specific examples where you successfully collaborated with others to resolve IT issues, as this aligns with the role's requirements.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st and 2nd line IT support. Include specific examples of how you've resolved hardware and software issues, as well as your familiarity with Microsoft, Apple, and Linux operating systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your problem-solving skills and ability to work in a fast-paced environment, and provide examples of how you've successfully collaborated with teams in previous roles.
Showcase Relevant Skills: Highlight any relevant technical skills, such as knowledge of TCP/IP, Microsoft 365 administration, or experience with PowerShell. Make sure to mention your full clean UK driving license, as it's a requirement for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at The Travel Chapter Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems like Microsoft, Apple, and Linux. Highlight specific examples of how you've resolved hardware and software issues in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Communication Skills
Since the role involves providing support to end users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to share examples of how you've effectively communicated with non-technical users in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in IT support and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and attention to detail.
✨Familiarise Yourself with the Company Culture
Research Travel Chapter's values and culture before the interview. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for being part of a collaborative and caring team environment.
