At a Glance
- Tasks: Support customers with booking queries and ensure memorable holiday experiences.
- Company: Join Travel Chapter, a leading holiday home provider with a people-first approach.
- Benefits: Enjoy 25 days holiday, paid volunteering, and holiday discounts.
- Other info: Comprehensive training and clear career progression in a supportive team environment.
- Why this job: Make someone's day brighter while developing your customer service skills.
- Qualifications: Friendly communication style and a positive attitude; experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Location: Rock
Employment Type: Permanent
Hours of Work: Full-time
Working Pattern: 5 days per week, Tuesday - Sunday
Shifts: 9:00am to 5:00pm
Your next chapter: Create memorable holiday experiences, one conversation at a time.
Do you enjoy helping people and get real satisfaction from making someone’s day a little brighter? If you’re passionate about delivering great service and thrive in a fast-paced, people-focused environment, we’d love to hear from you.
As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You’ll support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues with care and efficiency.
Who we are: We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities. We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places. We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing. At Travel Chapter, we’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.
What you’ll be doing:
- Supporting customers via phone and email
- Helping guests plan and enjoy their stay
- Providing reassurance, information and effective resolutions
- Sharing knowledge in a calm, friendly and professional way
- Working closely with teams across the business
- Recording information accurately and following internal processes
What you’ll bring:
- A warm, friendly and approachable communication style
- Confidence communicating both verbally and in writing
- Patience, resilience and a positive attitude
- A natural problem-solving mindset
- Ability to stay calm under pressure
- Previous customer service experience is helpful but not essential, as full training is provided
What you’ll get:
- Comprehensive training and ongoing support
- A friendly and collaborative team environment
- Clear career development and progression opportunities
- 25 days holiday plus bank holidays, increasing with service
- Paid volunteering days
- Holiday discounts across our brands
- Wellbeing support and a range of employee benefits
Customer Service Advisor in Rock employer: The Travel Chapter Ltd
As a Homeowner Account Manager with us, you'll thrive in a dynamic and supportive environment that values proactive relationship-building and data-driven decision-making. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth while you manage a diverse portfolio of holiday homes across the beautiful Bath & Somerset region. Enjoy the flexibility of remote work combined with regular travel, all while being part of a team that champions quality and homeowner satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Rock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Travel Chapter Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Travel Chapter Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Rock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Travel Chapter Ltd:Your cover letter is your chance to shine! Tell us why you want to work at The Travel Chapter Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Travel Chapter Ltd!
How to prepare for a job interview at The Travel Chapter Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
