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- Tasks: Coordinate holiday home services and ensure guest satisfaction.
- Company: Join Travel Chapter, a certified B-Corp and award-winning workplace.
- Benefits: Enjoy a newly refurbished office, free parking, and a supportive team.
- Why this job: Make holidays effortless for guests while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are key.
- Other info: Dynamic role with real ownership and opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37.5 Hours
Work pattern: You’ll work on a two-week rotation: one week Monday to Saturday, 9:00am – 5:00pm with a day off in the week, followed by Monday to Friday, 9:00am – 6:00pm the next.
Location: On-site in our central Abersoch office
Contract: Permanent
Create an outstanding experience for guests and homeowners. Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready. This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.
Your next chapter
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
What you will be doing:
- Coordinating Managed Services across a regional portfolio of holiday homes
- Supporting guests before, during and after their stay
- Working with housekeeping and maintenance suppliers to maintain high standards
- Planning and problem-solving to keep operations running smoothly
- Carrying out periodic property visits and spot checks
- Handling feedback and complaints constructively
- Managing stock levels, supplier invoices and charges
- Helping with the onboarding of new properties and supporting growth
- Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call: There is currently no requirement to participate in an on-call rota. However, as part of supporting our operation, this may be introduced in the future. Should this be the case, on-call hours would be covered on a rota basis, with additional retainer payments made on top of salary.
What you will bring:
- Proven customer service experience in a fast-paced environment
- Excellent organisational, planning and multitasking skills
- A positive, solutions-focused mindset
- The ability to build strong relationships with a wide range of people
- High attention to detail and a focus on presentation standards
- Confidence using systems, data and structured processes
- Flexibility to support a 7-day operation, including the core days listed above
- Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.
Why Travel Chapter: Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people. You will enjoy:
- A newly refurbished office environment
- Free on-site parking
- An experienced and supportive team
- Real ownership and variety in your work
Ready to start your next chapter? If this sounds like you, apply today. We would love to talk.
Property Manager in Pwllheli employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Pwllheli
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. We want you to feel confident and ready to showcase your skills when it’s your turn to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re enthusiastic about the role. Plus, it keeps you on their radar!
We think you need these skills to ace Property Manager in Pwllheli
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Organisational Skills: Since this role involves a lot of planning and multitasking, give us examples of how you've successfully managed multiple tasks in the past. We want to see your ability to keep things running smoothly!
Be Personable: As a Property Manager, building relationships is key. Use your application to demonstrate your people skills. Share stories that show how you’ve positively interacted with guests or colleagues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the responsibilities like coordinating housekeeping and maintenance, and supporting guests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating outstanding experiences for guests and homeowners, be ready to share specific examples of your customer service experience. Highlight situations where you resolved issues or went above and beyond to ensure satisfaction.
✨Demonstrate Your Organisational Skills
The job requires excellent planning and multitasking abilities. Prepare to discuss how you've managed multiple tasks in a fast-paced environment. You could even bring a brief example of a time when your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture at Travel Chapter, or how they measure success in the Property Manager role. This shows your genuine interest and helps you assess if it’s the right fit for you.