At a Glance
- Tasks: Lead and motivate a team to ensure properties are guest-ready and service standards are met.
- Company: Join a fast-growing property management company with a supportive culture.
- Benefits: 25 days holiday, birthday off, holiday cottage allowance, and volunteer day.
- Other info: Enjoy regular social events and join clubs that match your interests.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team management and delivering great service in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
Employment Type: Permanent, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday
Location: Covering Saxmundham and the surrounding East Suffolk region and Essex (with minimal travel)
Travel Chapter’s Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest‑ready, issues are resolved quickly and service standards remain consistently high.
We are now looking for a Property Operations Team Manager to lead and motivate our operational teams across the East Suffolk region. This is a hands‑on leadership role that supports day‑to‑day service delivery, oversees performance and helps drive growth and operational excellence across an expanding regional portfolio.
What you will be doing
- Leading, coaching and developing a local operational team through regular 1-2-1s and check‑ins
- Supporting service delivery to ensure properties are turned around efficiently and to a high standard
- Rolling out operational projects, process changes and updates across the team
- Supporting hiring and onboarding of Housekeepers, Changeover Coordinators and Team Leaders where required
- Planning and coordinating resource to meet demand and property turnaround targets
- Liaising closely with Homeowner Account Managers, New Business and wider operational colleagues to support performance and portfolio growth
- Monitoring service standards, supporting escalations and ensuring issues are resolved in a timely and professional manner
- Managing accurate logging, charging and coding of services delivered to properties
- Supporting portfolio growth through strong operational execution and great homeowner experience
- Ensuring work is carried out safely with a consistent approach to health and safety practices
Who you are
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
- Experience motivating, developing and managing a small operational team
- Confidence rolling out processes or improvement projects to teams in the field
- A track record of delivering great service in a fast‑paced environment
- The ability to motivate team members and unlock performance
- Strong organisational skills with the ability to prioritise multiple moving parts
- Solid communication skills and confidence working with stakeholders across different teams
- Experience working with operational workflows or field‑based coordination (advantageous)
- A full UK driving licence and comfort travelling across the region
What is in it for you
We believe in taking care of our people. As well as joining a fast‑growing business with a supportive culture and opportunities for development, you will benefit from:
- 25 days’ holiday plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday cottage stay of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans and more
- Regular social events including our famous Christmas parties
We are committed to being an inclusive employer and we will support adjustments throughout the application and selection process.
Property Operations Manager employer: The Travel Chapter Ltd
Travel Chapter is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive culture and numerous opportunities for growth. As a Property Operations Manager in the picturesque East Suffolk region, you will enjoy a flexible work environment, generous holiday allowances, and unique perks such as a paid day off for volunteering and discounts on holiday stays. Join a dynamic team dedicated to delivering outstanding service while fostering a sense of community through regular social events and clubs tailored to diverse interests.
StudySmarter Expert Advice🤫
We think this is how you could land Property Operations Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Travel Chapter Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Travel Chapter Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Travel Chapter Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Operations Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Operations Manager role at The Travel Chapter Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Travel Chapter Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Travel Chapter Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Travel Chapter Ltd.
