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- Tasks: Coordinate housekeeping and maintenance to ensure properties are guest-ready and manage guest queries.
- Company: Join Travel Chapter, a certified B Corp and one of the Sunday Times Best Places to Work 2024.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday contribution, and paid volunteering day.
- Why this job: Be at the heart of guest experiences and make a real impact in property management.
- Qualifications: Strong organisational skills, customer service experience, and a proactive problem-solving mindset.
- Other info: Flexible hours, dynamic environment, and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: Permanent, Part Time (0.8 FTE, approximately 30 hours)
Hours of Work: Flexible across Monday to Saturday between 09:00 to 17:00. Core days are Monday and Friday plus every other Saturday. Participation in an on-call rota (paid) is required.
Location: Bakewell office based, with local travel
On-call arrangements: Currently 17:00 to 21:00 Monday to Saturday and 09:00 to 21:00 on Sundays, paid on a rota basis
Bank Holidays: Worked on a rota basis, with time off in lieu for any worked
Your next chapter
Our Property Management function plays a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable support, our work makes stays feel effortless and keeps homeowners confident in our care. As a Senior Property Manager, you will be right at the centre of the operation. This is a varied and fast-paced role where you will coordinate housekeeping and maintenance activity, assist guests before and during their stay and support the wider team in managing day-to-day priorities. You will also liaise with suppliers and, when required, step up to support leadership coverage. This role is perfect for someone who enjoys juggling multiple tasks, solving problems under pressure and working with a wide range of people to make things happen.
What you’ll be doing:
- Coordinating housekeeping and maintenance services to ensure properties are guest-ready
- Managing schedules and priorities across office and field-based teams
- Handling guest and homeowner queries before, during and after stays
- Managing feedback and complaints calmly and professionally
- Liaising with suppliers and contractors to maintain uninterrupted service
- Carrying out proactive property inspections and offering constructive feedback
- Maintaining accurate records and keeping systems up to date
- Supporting occasional office cover as the face of our brand
- Participating in the on-call rota to support guests out of hours (paid)
- Stepping up to support leadership during absence or peak periods
You’ll have:
- Strong organisational skills and the ability to manage competing priorities
- A proactive, problem‑solving mindset and the confidence to take ownership
- Previous customer service experience, ideally in a fast‑paced or operational environment
- Excellent communication skills with the ability to set and manage expectations
- Confidence working with suppliers, contractors or field-based teams
- A friendly, resilient and calm approach to service delivery and complaints
- A willingness to roll up your sleeves and get involved in a wide variety of tasks
- Experience in property, hospitality, travel or housing (advantageous but not essential)
- A full UK driving licence (essential due to occasional travel requirements)
What’s in it for you?
- 25 days’ paid holiday plus bank holidays (pro rata for part-time hours)
- An additional day off for your birthday or a loved one’s birthday
- £500 contribution towards a holiday of your choice each year
- A paid volunteering day for a charity close to your heart
- Friends and family holiday discount scheme
- Life assurance for peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more
- Exciting social events, including our much‑loved Christmas parties
Who are we?
We’re Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We’re proud to have been named one of the Sunday Times Best Places to Work 2024, and we’re a certified B Corp, committed to balancing profit with purpose. Our people‑first culture means everyone is welcome and support is always close by. Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we’ll be happy to help.
Senior Property Manager in Northam employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in Northam
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Be ready for that interview! Research common questions for property management roles and practice your answers. Think about your past experiences and how they relate to the role. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during interviews. It’s all about proving you’re the best fit for the Senior Property Manager role, so don’t be shy about your achievements!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values its employees and offers great perks. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Property Manager in Northam
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in property management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Show Off Your Organisational Skills: As a Senior Property Manager, juggling multiple tasks is key. Use your application to demonstrate how you've successfully managed competing priorities in the past. We love seeing examples of your problem-solving mindset!
Be Personable: We’re all about creating a friendly atmosphere, so let your personality shine through in your written application. Share anecdotes that reflect your calm approach to service delivery and how you handle guest queries or complaints.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Property Manager role. Familiarise yourself with the key responsibilities like coordinating housekeeping and maintenance services, managing guest queries, and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills and the ability to manage competing priorities, prepare examples from your past experiences where you've successfully juggled multiple tasks. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
The interviewers will be keen to see your proactive, problem-solving mindset. Think of specific instances where you've tackled challenges or resolved complaints calmly and professionally. Highlight your approach to finding solutions and how you took ownership of the situation.
✨Engage with Your Communication Skills
Excellent communication is crucial for this role, so be prepared to showcase your skills during the interview. Practice articulating your thoughts clearly and confidently. You might even want to role-play handling a guest complaint or managing expectations with a supplier to illustrate your communication style.
