Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences in holiday homes.
- Company: Join Travel Chapter, a B Corp dedicated to people, communities, and the planet.
- Benefits: Enjoy a permanent role with a supportive team and opportunities for growth.
- Why this job: Make a real impact on guest satisfaction and operational excellence every day.
- Qualifications: Experience in managing teams and delivering top-notch customer service.
- Other info: Be part of a positive culture focused on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: Permanent, Full Time
Hours: Monday to Saturday, 9:00 to 17:00
Location: Office based
Team Size: Approximately 8
Your next chapter Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.
Our Property Services teams play a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable service, they make stays feel effortless and keep homeowners confident in our care. We are now looking for a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.
What you will be doing
- Leadership and people management
- Line managing a mixed team of office and field-based staff
- Planning rotas, schedules and holiday to ensure year-round coverage
- Coaching and developing team members with regular feedback and performance reviews
- Supporting recruitment, onboarding and training
- Managing supplier relationships to support uninterrupted service
- Deputising for senior managers when required
- Promoting a positive team culture built on communication and customer care
- Operational service delivery
- Coordinating day-to-day housekeeping and maintenance activity
- Ensuring properties are prepared to agreed standards for guest arrivals
- Tracking performance and KPIs and acting on areas for improvement
- Identifying efficiency and cost improvements across workflows and processes
- Ensuring systems, data, invoicing and admin are accurate and up to date
- Conducting periodic property inspections and feeding back recommendations
- Resolving customer queries and supporting complaint resolution
- Maintaining compliance, health and safety and regulatory standards
- Housekeeping and maintenance coordination
- Building strong relationships with suppliers and in-house operatives
- Ensuring capacity meets seasonal demand and growth plans
- Scheduling agreed services and arranging cover when needed
- Supporting stock management for consumables and maintenance items
- Visiting properties to spot check service quality and standards
- Responding to feedback around cleaning or maintenance and resolving issues
What you will bring
- Essential
- Proven experience managing people in a service or operational setting
- Confidence coordinating multiple moving parts at pace
- Experience delivering excellent customer service and handling complaints
- Strong organisational and communication skills
- A collaborative, problem-solving mindset
- A focus on performance, efficiency and continuous improvement
- Desirable
- Experience in property services, hospitality, facilities or housekeeping
- Experience coordinating field-based teams
- Experience arranging cleaning or maintenance services
Why join us
This is a role where you can make a visible difference every day. You will be joining a growing and well-supported function with an established team, clear service standards and a strong roadmap for improvement. You will have the opportunity to shape how we deliver for guests and homeowners, contribute to operational improvements and build on the positive culture already in place. If you care about great service, enjoy leading people and take pride in operational delivery, we would love to hear from you.
Property Services Manager in Northam employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Manager in Northam
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter and understand their values, especially their commitment to community and sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone vouch for you can make all the difference when it comes to landing that Property Services Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to people management and operational coordination. Think about specific examples from your past experiences that highlight your skills in delivering excellent customer service and handling complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to the positive culture at Travel Chapter.
We think you need these skills to ace Property Services Manager in Northam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Services Manager role. Highlight your leadership experience, customer service skills, and any relevant operational management roles you've held.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about property services and how you can contribute to our team. Share specific examples of how you've successfully managed teams or improved service delivery in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your collaborative, problem-solving mindset. Share instances where you've tackled challenges in a fast-paced environment, especially in service or operational settings.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Since Travel Chapter is all about connecting guests with incredible properties, be ready to discuss how your experience aligns with their commitment to service and community. Show them you understand what makes a great guest experience!
✨Showcase Your Leadership Skills
As a Property Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in the past. Think about times when you coached team members or resolved conflicts. This will demonstrate your ability to foster a positive team culture and ensure high standards.
✨Be Ready for Operational Questions
Expect questions about coordinating housekeeping and maintenance activities. Brush up on your knowledge of performance tracking and efficiency improvements. Be prepared to share specific strategies you've used to manage multiple tasks and ensure smooth operations in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges they currently face. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
