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- Tasks: Lead and motivate a team to ensure properties are guest-ready and service standards are high.
- Company: Join Travel Chapter, a people-first holiday home company with a caring culture.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday cottage allowance, and volunteer day.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and delivering great service in dynamic settings.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: Permanent, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday
Location: Covering the South Lakes (Staveley & Ambleside region)
Travel Chapter’s Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest-ready, issues are resolved quickly and service standards remain consistently high.
We are now looking for a Property Operations Team Manager to lead and motivate our operational teams across the South Lakes. This is a hands-on leadership role that supports day-to-day service delivery, oversees performance and helps drive growth and operational excellence across an expanding regional portfolio.
Responsibilities
- Leading, coaching and developing a local operational team through regular 1-2-1s and check-ins
- Supporting service delivery to ensure properties are turned around efficiently and to a high standard
- Rolling out operational projects, process changes and updates across the team
- Supporting hiring and onboarding of Housekeepers, Changeover Coordinators and team leaders where required
- Planning and coordinating resource to meet demand and property turnaround targets
- Liaising closely with Homeowner Account Managers, New Business and wider operational colleagues to support performance and portfolio growth
- Monitoring service standards, supporting escalations and ensuring issues are resolved in a timely and professional manner
- Managing accurate logging, charging and coding of services delivered to properties
- Supporting portfolio growth through strong operational execution and great homeowner experience
- Ensuring work is carried out safely with a consistent approach to health and safety practices
Who you are
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
- Experience motivating, developing and managing a small operational team
- Confidence rolling out processes or improvement projects to teams in the field
- A track record of delivering great service in a fast-paced environment
- The ability to motivate team members and unlock performance
- Strong organisational skills with the ability to prioritise multiple moving parts
- Solid communication skills and confidence working with stakeholders across different teams
- Experience working with operational workflows or field-based coordination (advantageous)
- A full UK driving licence and comfort travelling across the region
What is in it for you
We believe in taking care of our people. As well as joining a fast-growing business with a supportive culture and opportunities for development, you will benefit from:
- 25 days’ holiday plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday cottage stay of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans and more
- Regular social events including our famous Christmas parties
About us
We are Travel Chapter, the holiday home people. Our mission is to showcase great places to stay across the UK. While we have grown from a small South West agency into one of the leaders in our sector, we have held onto our caring, collaborative culture and family ethos. We are a people-first business where everyone is welcome. We value curiosity, continuous improvement and common-sense problem solving. When things do not go to plan, we learn, adapt and keep moving forward. We are committed to being an inclusive employer and we will support adjustments throughout the application and selection process.
Property Operations Manager in Northam employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Manager in Northam
✨Tip Number 1
Network like a pro! Reach out to people in the property management industry, especially those who work at Travel Chapter. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in property operations. Think about your past experiences and how they align with the responsibilities of the Property Operations Team Manager.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've motivated teams and improved service delivery in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Property Operations Manager in Northam
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing operational teams and delivering great service. We want to see how your skills align with the Property Operations Manager role, so don’t hold back!
Showcase Your Leadership Skills: In your application, share specific examples of how you've motivated and developed teams in the past. We love seeing real-life stories that demonstrate your ability to lead and inspire others.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Travel Chapter. Understand their mission, values, and what makes them stand out in the holiday home sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Property Operations Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, rolled out processes, or improved service delivery. Be ready to discuss how you can apply these skills to enhance operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges in a fast-paced environment. Think of specific scenarios where you've resolved issues or improved service standards, and be prepared to share these stories during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
