At a Glance
- Tasks: Transform complex data into actionable insights to enhance customer experience and operational efficiency.
- Company: Join Travel Chapter, a passionate team dedicated to creating memorable holidays.
- Benefits: Competitive salary, fully remote work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact by influencing business decisions through data-driven insights.
- Qualifications: Strong SQL skills and experience in data analytics or business intelligence roles.
The predicted salary is between 40000 - 50000 £ per year.
At Travel Chapter, we're passionate about creating memorable holidays and delivering exceptional experiences for our guests and property owners. We're looking for an Operational Insight Analyst to join our growing Operational Insight team and play a key role in shaping how we use data to improve our Customer Services operation. Reporting to the Operational Insight Lead, you'll turn complex data into actionable insights that help improve customer experience, drive operational efficiency and support business decision-making.
This isn't a role where you'll simply produce reports. We're looking for someone who can identify opportunities, build compelling business cases, challenge thinking and influence stakeholders to make meaningful improvements. Please note: strong SQL experience is essential for success in this role.
What you’ll be doing
- You’ll work closely with Customer Services leaders, Product, Technology and other business stakeholders to understand operational challenges and uncover opportunities for improvement.
- Analysing large datasets to identify trends, customer behaviours and operational performance opportunities.
- Building dashboards and visualisations that provide clear, actionable insights.
- Monitoring customer contact drivers across phone, email and chat channels, identifying opportunities to reduce avoidable demand.
- Supporting forecasting, capacity planning and resource optimisation activities.
- Measuring the impact of operational, process and technology changes.
- Developing business cases and cost-benefit analyses to support recommendations.
- Conducting root cause analysis on recurring customer pain points.
- Collaborating with stakeholders across the business to drive data-led decision making.
- Helping to improve and automate reporting processes and analytical workflows.
- Presenting insights and recommendations to a range of audiences, including senior leaders.
- Influencing change by turning data into practical actions that improve both customer experience and operational performance.
About you
You're an experienced analyst who combines strong technical capability with commercial awareness and a genuine interest in improving customer operations. You enjoy understanding how teams work, identifying opportunities for improvement and using data to influence business decisions.
Essential
- Experience working in a Data Analytics, Business Intelligence or Insights role.
- Strong SQL skills and experience combining data from multiple sources.
- Experience building dashboards using Power BI, Tableau or similar visualisation tools.
- Experience working with large, complex datasets.
- Experience using data to influence business decisions and drive change.
- Strong stakeholder management and communication skills.
- Ability to translate complex data into clear, actionable recommendations.
- A proactive and curious mindset, with a track record of identifying opportunities rather than simply responding to requests.
Desirable
- Experience working within Customer Services, Contact Centre or Operations environments.
- Experience using Salesforce.
- Experience with Python or R for advanced analysis.
- Knowledge of data engineering concepts and processes.
- Experience using Jira.
- Forecasting or workforce planning experience.
Why join us?
This is an exciting opportunity to join a team that's rebuilding and strengthening its analytical capability. You'll have the freedom to shape priorities, work closely with stakeholders across the business and make a visible impact on both customer experience and operational performance. You’ll be joining a collaborative team where your insights will directly influence decision-making and help shape the future of our customer operations. If you're someone who enjoys solving problems, uncovering insights and helping businesses make better decisions through data, we'd love to hear from you. We're committed to creating an inclusive workplace and welcome applications from all backgrounds and experiences.
Operational Insights Analyst in Northam employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Operational Insights Analyst, you'll enjoy the flexibility of a fully remote role while collaborating with a passionate team dedicated to enhancing customer experiences through data-driven insights. With ample opportunities for professional growth and a commitment to innovation, you'll play a pivotal role in shaping our operational strategies and making a meaningful impact on the business.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Insights Analyst in Northam
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Travel Chapter. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! If you’ve got strong SQL experience, don’t just mention it—demonstrate it. Create a mini-project or dashboard that showcases your ability to turn data into actionable insights. Share it during interviews!
✨Tip Number 3
Be prepared to discuss real-world examples. Think of times when you’ve used data to influence decisions or improve processes. This will show you’re not just about numbers but also about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Operational Insights Analyst in Northam
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Insights Analyst role. Highlight your SQL skills and any experience with data analytics or business intelligence. We want to see how your background aligns with what we're looking for!
Showcase Your Projects:Include specific examples of projects where you've turned complex data into actionable insights. This will help us understand your analytical mindset and how you can influence decision-making at Travel Chapter.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your passion for improving customer operations and how you can contribute to our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your SQL Inside Out
Since strong SQL experience is essential for this role, make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past projects, and consider practising some common SQL queries that might come up during technical discussions.
✨Showcase Your Data Storytelling Skills
This role requires turning complex data into actionable insights. Prepare examples of how you've previously presented data findings to stakeholders. Think about how you can demonstrate your ability to build compelling business cases and influence decision-making through your insights.
✨Understand the Business Context
Familiarise yourself with Travel Chapter's operations and customer service challenges. Research their current strategies and think about how your analytical skills can help improve their processes. This will show your genuine interest in the company and its mission.
✨Prepare for Stakeholder Management Questions
Given the importance of collaboration in this role, be ready to discuss your experience working with various stakeholders. Think of specific examples where you've successfully influenced change or driven improvements through your data analysis, and be prepared to share these stories.
