At a Glance
- Tasks: Provide exceptional support to Homeowners via phone, email, and other channels.
- Company: Join Travel Chapter, a passionate team dedicated to holiday home experiences.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for collaboration and continuous learning.
- Why this job: Make a real difference in the lives of Homeowners while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Bideford (office-based or hybrid depending on location)
Contract: Fixed Term Contract
Hours: Full time or 30 hours per week (0.8)
Your next chapter
We’re looking for customer-focused and highly organised Homeowner Service Advisors to join our team on a fixed term basis. This role is key to delivering exceptional support to both new and existing Homeowners, helping to provide a seamless experience from onboarding through to ongoing account support. As a central point of contact for our Homeowners, you’ll manage queries across multiple channels, resolve issues efficiently and provide proactive support throughout the customer journey. Working closely with teams across the business, you’ll ensure our Homeowners receive a consistently high standard of service while helping us meet service levels and onboarding targets.
What you’ll be doing:
- Providing professional and responsive support to Homeowners across phone, email and other communication channels
- Managing queries, concerns and requests confidently, aiming for swift and effective resolution
- Supporting new Homeowner onboarding activity, including documentation collection, letting agreement administration and compliance checks
- Working towards onboarding and service targets, helping to support new Homeowner sign‑ups and retention
- Delivering accurate administrative support to internal teams and ensuring processes are completed correctly and efficiently
- Maintaining high standards of data accuracy and ensuring compliance with GDPR and internal policies
- Meeting Service Level Agreements (SLAs) and quality standards across all areas of work
- Supporting Homeowner Account Managers with portfolio‑related administration, including pricing updates, guest feedback, quarterly contacts and pre‑arrival actions
- Collaborating with teams across the business to resolve issues and improve the overall Homeowner experience
- Supporting knowledge sharing and continuous improvement within the team
- Keeping up to date with business processes, systems and service updates through ongoing learning and development
What we’re looking for:
- Experience delivering excellent customer service in a fast‑paced environment
- Strong communication skills with the ability to build positive relationships and manage queries professionally
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- High attention to detail and accuracy when handling administrative tasks and customer information
- Confidence using CRM systems and Microsoft Office tools including Excel, Word and Outlook
- Experience working to targets, SLAs or service standards
- A good understanding of handling confidential information and GDPR compliance
- Strong problem‑solving skills with a proactive and solutions‑focused approach
- A collaborative team player who enjoys supporting colleagues and working across departments
- The ability to adapt positively to changing priorities and business needs
It would be great if you also have:
- Experience within the holiday letting, travel or property industry
- Good geographical knowledge
Why join us?
At Travel Chapter, we’re proud to be the holiday home people. We’re passionate about creating exceptional experiences for our Homeowners and guests, and our people are at the heart of everything we do. We’re an inclusive organisation and welcome applications from all backgrounds. If you require any reasonable adjustments as part of the recruitment process, please let us know and our People Team will be happy to support.
Ready to start your next chapter?
Homeowner Service Advisor in Northam employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued and empowered to grow. As a Homeowner Service Advisor in Bideford, you will benefit from flexible working arrangements, comprehensive training, and opportunities for professional development, all while contributing to a team dedicated to delivering exceptional service to our Homeowners. Join us and be part of a company that truly values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Service Advisor in Northam
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Homeowner Service Advisor in Northam
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Homeowner Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:Since this role requires excellent organisational abilities, give examples of how you've managed multiple priorities in the past. We love seeing candidates who can juggle tasks while keeping everything on track!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer, especially in fast-paced environments. This will show that you can handle queries and concerns like a pro!
✨Get Familiar with the Role
Read through the job description thoroughly and understand what a Homeowner Service Advisor does. Be ready to discuss how your experience aligns with their needs, especially around onboarding and managing multiple priorities. This shows you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Prepare to talk about how you manage your time and tasks effectively. Have examples ready that demonstrate your ability to juggle multiple responsibilities while maintaining high standards of accuracy. This is key for the role, so make it shine!
✨Be Ready to Collaborate
Since this role involves working closely with various teams, think of times when you've successfully collaborated with others. Highlight your teamwork skills and how you’ve contributed to improving processes or resolving issues. This will show you’re a great fit for their collaborative culture.
