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- Tasks: Manage homeowner relationships and optimise property performance through data insights.
- Company: Join Travel Chapter, a leading holiday home agency with a people-first ethos.
- Benefits: Competitive salary, 25 days holiday, birthday off, and £500 towards your holiday.
- Why this job: Make a real impact in the holiday home industry while enjoying a flexible work environment.
- Qualifications: Customer-focused mindset, strong analytical skills, and confidence in using digital tools.
- Other info: Be part of a diverse team recognised as a Best Place to Work.
The predicted salary is between 28800 - 43200 £ per year.
Your next chapter Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio. We are now looking for a Homeowner Account Manager to join our regional team in South and East Devon. This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.
What you will be doing
- Act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal.
- Manage a mix of remote and in-person interactions, including regular property visits throughout the year.
- Build strong homeowner relationships and be a trusted advisor.
- Review pricing, occupancy and marketing performance to identify opportunities.
- Make data-driven recommendations to maximise commercial performance.
- Ensure property descriptions, photography and listings are optimised.
- Communicate insights clearly and instil confidence in decision-making.
- Use systems and tools to monitor trends and track KPIs.
- Support retention and help to grow the regional portfolio.
- Collaborate with internal teams across operations, commercial and marketing.
This role includes additional earning potential linked to performance targets. A full UK driving licence is required due to the need for regular property visits.
What we are looking for
- A customer-focused mindset and confidence in building relationships.
- Strong analytical skills with the ability to interpret and present data.
- A commercial approach to pricing, marketing and revenue.
- Confidence using systems and digital tools (Salesforce beneficial but not essential).
- Strong written and verbal communication skills.
- The ability to prioritise, manage time and work autonomously.
- A positive and adaptable nature in a fast-moving, seasonal environment.
What is in it for you
- Competitive salary with additional earning potential.
- 25 days holiday plus bank holidays.
- A special day off for your birthday or a loved one’s.
- £500 towards a holiday of your choice.
- A paid volunteering day each year.
- Friends and family discount scheme.
- Life assurance.
- Social clubs and community groups.
- Regular social events including our famous Christmas parties.
Who we are
We are Travel Chapter, the holiday home people. From a small South West agency to an industry leader, we have remained true to our family ethos and people‑first approach. Recognised as a Sunday Times Best Place to Work 2024 and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet. We value diversity and welcome applications from all backgrounds. If you need adjustments during the application or selection process, please let us know.
Homeowner Account Manager in Northam employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Account Manager in Northam
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Homeowner Account Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer relationships and data analysis. Think about how you can showcase your skills in a way that aligns with the job description. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Travel Chapter family. Good luck!
We think you need these skills to ace Homeowner Account Manager in Northam
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Homeowner Account Manager role. Highlight your customer-focused mindset and any relevant experience with data analysis or relationship building. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Numbers
As a Homeowner Account Manager, you'll need to be comfortable with data. Brush up on key metrics related to pricing, occupancy, and marketing performance. Be ready to discuss how you can use data insights to drive performance and make informed recommendations.
✨Build Rapport
This role is all about relationships, so practice your communication skills. Think of examples where you've successfully built strong connections with clients or stakeholders. Show them that you can be a trusted advisor who genuinely cares about homeowners' success.
✨Showcase Your Adaptability
The environment is fast-moving and seasonal, so be prepared to discuss how you've adapted to change in previous roles. Share specific instances where you've managed multiple priorities or adjusted your approach based on new information or challenges.
✨Familiarise Yourself with the Company
Do your homework on Travel Chapter! Understand their ethos, values, and what makes them a great place to work. Being able to articulate why you want to join their team and how you align with their mission will set you apart from other candidates.
