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- Tasks: Coordinate and manage services to ensure exceptional guest experiences.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: Enjoy 25 days paid holiday, birthday leave, volunteer days, and social clubs.
- Why this job: Be part of a supportive culture that values collaboration and personal growth.
- Qualifications: Customer service experience and strong organisational skills are preferred.
- Other info: Fixed-term contract until October 2025, based in Bideford.
The predicted salary is between 28800 - 43200 £ per year.
Employment type: Fixed-Term Contract – ending October 2025
Work hours: 37.5 hours per week, 5 days across Monday-Saturday, 9am-5pm
Location: Bideford office and other North Devon offices as required
What will I be doing?
The Service Coordinator is an exciting role, essential to the effective delivery of our Managed Services offering. As our Managed Services Coordinator, you will be responsible for supporting the smooth operation of the Managed Services offering, including:
- Managing the coordination and arrangement of Managed Services, ensuring services meet and exceed homeowner and guest expectations
- Assisting guests before, during and after their stay, dealing with any queries and concerns they have
- Facilitating the delivery of services through the field-based team and external suppliers
- Practicing and promoting a proactive and preventative approach
- Carrying out the system-based setup and administration needed for all managed properties
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch – you could be exactly what we need!
Ideally, we’re looking for:
- Customer service experience
- A proven track record of delivering excellent customer service and resolving complaints
- Experience of consistently following processes and procedures
- Excellent organisational and communication skills
- Good numerical skills
- A collaborative working style
- A natural problem solver
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays (pro rata)
- A special day off for your or a loved one’s birthday
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Services Coordinator Managed Services · Bideford employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Coordinator Managed Services · Bideford
✨Tip Number 1
Familiarise yourself with the Managed Services sector, especially in the holiday home industry. Understanding the specific challenges and expectations of homeowners and guests will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved complaints or enhanced customer experiences in previous roles. This will highlight your ability to meet and exceed expectations.
✨Tip Number 3
Network with professionals in the holiday letting industry, particularly those who work in managed services. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant experience managing multiple tasks or projects simultaneously. This is crucial for a role that involves coordinating various services and teams.
We think you need these skills to ace Managed Services Coordinator Managed Services · Bideford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any roles where you've successfully resolved complaints. Use specific examples that demonstrate your organisational and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Managed Services Coordinator role. Mention how your collaborative working style and problem-solving abilities align with the company's values and mission.
Showcase Relevant Skills: Emphasise your numerical skills and ability to follow processes in your application. Provide examples of how you've used these skills in previous roles to enhance service delivery.
Research the Company Culture: Familiarise yourself with Travel Chapter's ethos and values. Mention in your application how you resonate with their commitment to diversity and employee development, and how you can contribute to their positive culture.
How to prepare for a job interview at The Travel Chapter Ltd
✨Showcase Your Customer Service Skills
As a Managed Services Coordinator, you'll need to demonstrate your customer service experience. Prepare examples of how you've successfully resolved complaints or exceeded customer expectations in previous roles.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and ensure smooth operations, perhaps by sharing specific tools or methods you use to stay organised.
✨Demonstrate Problem-Solving Skills
Since the job involves dealing with queries and concerns, think of instances where you've effectively solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
The role requires a collaborative working style. Be prepared to talk about your experiences working in teams, how you communicate with colleagues, and how you contribute to a positive team environment.