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For Companies At a Glance
- Tasks: Coordinate property services and ensure guests have an amazing experience.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday bonus, and volunteer day.
- Why this job: Be part of a dynamic team making holidays unforgettable for guests.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible part-time hours with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Employment Type: Fixed Term Contract (6 months)
Hours of Work: Part Time, 09:00 –17:00 – 4 days per week between Monday and Saturday, plus out of hours rota
Location: Beer, Devon
What you\’ll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
- Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
- Providing accurate timescales of when the properties will be prepared and ready to receive guests.
- Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
- Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
- Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
- Keeping accurate records and ensuring administrative systems are updated.
- Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
- Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You\’ll have:
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
- An enthusiastic, friendly and welcoming team player with previous customer service experience
- Strong organisational skills, and able to run the administration of our property portfolio to a high standard
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions
- Outstanding attention to detail, communication and comfortable setting expectations
- Someone who isn\’t afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
- Experience in property letting, housing, estates agency or the travel industry could be advantageous
- Due to the nature of the role, it is essential you have a full driving licence
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do.
Diversity is key to our success and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Service Property Coordinator - Fixed Term employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Property Coordinator - Fixed Term
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experiences relate to the role of Managed Service Property Coordinator. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm shine through. Being friendly and approachable is key for this role, so be yourself and let them see why you'd be a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Managed Service Property Coordinator - Fixed Term
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to be part of our team and contribute to creating amazing experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your customer service experience and organisational skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications without any confusion.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Managed Service Property Coordinator role. Familiarise yourself with the key responsibilities like coordinating cleaners and managing complaints. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of guest interaction, be prepared to share examples from your past experiences where you've provided excellent customer service. Highlight any situations where you resolved issues or went above and beyond for customers, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or systems you use to stay organised, as this will show that you can handle the administrative side of the role effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think about potential challenges you might face in this role, such as dealing with a last-minute guest complaint or coordinating with suppliers. Prepare your responses to showcase your ability to remain calm and find solutions under pressure.
