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For Companies At a Glance
- Tasks: Coordinate property management services and ensure guest satisfaction.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, and £500 towards your holiday.
- Why this job: Be part of a dynamic team making memorable experiences for guests.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Flexible part-time hours with exciting social events and a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Employment Type: Fixed Term Contract (6 months)
Hours of Work: Part Time, 09:00 –17:00 – 4 days per week between Monday and Saturday, plus out of hours rota
Location: Beer, Devon
What you’ll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
- Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
- Providing accurate timescales of when the properties will be prepared and ready to receive guests.
- Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
- Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
- Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
- Keeping accurate records and ensuring administrative systems are updated.
- Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
- Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You’ll have
- An enthusiastic, friendly and welcoming team player with previous customer service experience
- Strong organisational skills, and able to run the administration of our property portfolio to a high standard
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions
- Outstanding attention to detail, communication and comfortable setting expectations
- Someone who isn’t afraid to get hands on and take on tasks outside of their usual day‑to‑day responsibilities
- Experience in property letting, housing, estates agency or the travel industry could be advantageous
- Due to the nature of the role, it is essential you have a full driving licence
What’s in it for you
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Service Property Coordinator employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Property Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Travel Chapter's social media and website. Understanding their values and vibe will help you connect during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about coordinating and assisting guests, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share those stories!
✨Tip Number 3
Show off your organisational skills! Bring a few ideas on how you would manage property inspections or coordinate with suppliers. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the role. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Managed Service Property Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for property management and customer service shine through. We love seeing candidates who are genuinely excited about the role and our mission at Travel Chapter.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your organisational skills and any previous roles in customer service or property management that showcase your ability to handle challenges.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Managed Service Property Coordinator role. Familiarise yourself with the key responsibilities like coordinating cleaners and managing complaints. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples from your past experiences where you’ve successfully dealt with customer queries or complaints. Highlight your friendly and welcoming nature, as well as your ability to resolve issues effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared to discuss how you manage your time and tasks. You might want to mention any tools or systems you use to keep track of your responsibilities, especially in a dynamic environment like property management.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role, such as handling a last-minute guest request or dealing with a maintenance issue. Think through your responses ahead of time, focusing on how you would maintain high standards and ensure guest satisfaction.
