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- Tasks: Coordinate property services, manage guest requests, and ensure smooth operations.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday bonus, and social clubs.
- Why this job: Be part of a supportive team that values growth, creativity, and community impact.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible working hours with out-of-hours support and competitive pay for emergencies.
The predicted salary is between 28800 - 43200 £ per year.
Employment Type: Full-time, permanent
Location: Cotswolds
Hours of Work: Full Time, 09:00 – 17:00 – 5 days a week between Monday and Saturday.
You\’ll also support our out-of-hours service on a rolling rota, providing assistance to guests dealing with emergency issues during their stay. For this, you\’ll receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of whether any calls come in. If you do take a call, you\’ll be paid additional hourly overtime for the time spent handling the issue.
What you\’ll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
- Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
- Providing accurate timescales of when the properties will be prepared and ready to receive guests.
- Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
- Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
- Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
- Keeping accurate records and ensuring administrative systems are updated.
- Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
- Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You\’ll have:
- An enthusiastic, friendly and welcoming team player with previous customer service experience
- Strong organisational skills, and able to run the administration of our property portfolio to a high standard
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions
- Outstanding attention to detail, communication and comfortable setting expectations
- Someone who isn\’t afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
- Experience in property letting, housing, estates agency or the travel industry could be advantageous
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You\’ll get:
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
- 25 days’ paid holidays plus bank holidays
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there\’s something for everyone
- Great social events – we are well known for our Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Service Coordinator Managed Services · Bourton-on-the-Water employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Coordinator Managed Services · Bourton-on-the-Water
✨Tip Number 1
Familiarise yourself with the local area, especially Bourton-on-the-Water. Understanding the community and its amenities will help you connect better with guests and homeowners, showcasing your commitment to providing excellent service.
✨Tip Number 2
Highlight any previous experience in property management or customer service during your conversations. Be ready to share specific examples of how you've successfully resolved issues or improved guest experiences in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. You could mention tools or methods you use to keep track of schedules and communications, which is crucial for a Managed Service Coordinator.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Engage with our values and express how you align with our mission to provide exceptional holiday experiences, as this will resonate well with the hiring team.
We think you need these skills to ace Managed Service Coordinator Managed Services · Bourton-on-the-Water
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, property management, or any related fields. Emphasise your organisational skills and ability to handle challenges, as these are key for the Managed Service Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as coordinating with various teams and assisting guests. Show how your skills align with their needs.
Highlight Relevant Experience: If you have experience in property letting, housing, or the travel industry, make sure to detail this in your application. Provide examples of how you've successfully managed complaints or feedback, as this is crucial for the position.
Showcase Your Soft Skills: The role requires strong communication and teamwork abilities. Use your application to demonstrate your friendly and welcoming nature, along with your attention to detail and resilience in challenging situations.
How to prepare for a job interview at The Travel Chapter Ltd
✨Show Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled guest complaints or queries in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job involves coordinating various services and keeping accurate records. Discuss your methods for staying organised, such as using digital tools or prioritising tasks effectively. This will show that you can manage the administrative side of the role efficiently.
✨Emphasise Your Resilience
The position requires a resilient character capable of overcoming challenges. Prepare to talk about a time when you faced a difficult situation and how you managed to resolve it positively. This will demonstrate your problem-solving skills and determination.
✨Be Ready for Hands-On Questions
Since the role involves fieldwork and hands-on tasks, expect questions about your willingness to take on responsibilities outside your usual duties. Share experiences where you went above and beyond to ensure a task was completed successfully.
