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For Companies At a Glance
- Tasks: Coordinate property services, manage schedules, and ensure top-notch guest experiences.
- Company: Join Travel Chapter, a leading holiday home company with a family-focused culture.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday bonus, and volunteer day.
- Why this job: Be part of a dynamic team that values creativity and problem-solving.
- Qualifications: Strong IT skills, organisational abilities, and a passion for customer service.
- Other info: Great social events and a supportive environment for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Employment Type: Fixed Term – 6 months
Location: Keswick
Hours of Work: Full Time, 09:00 – 17:30 – 5 days a week between Monday and Saturday.
What you\\\’ll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
- Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
- Using internal systems to update property records, log service requests, and ensure accurate billing.
- Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
- Liaising with owners, guests, and suppliers to deliver a high-quality service.
- Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
- Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
- Delivering excellent customer service and helping manage any guest or owner concerns.
- Collaborating with colleagues across departments to drive improvements and consistency.
You\’ll have
- Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems
- Strong organisational skills with outstanding attention to detail
- Comfortable handling multiple tasks and priorities while demonstrating excellent communications skills both verbally and written.
- A team player with the ability to work independently
- A natural problem solver who enjoys taking ownership of tasks being proactive, reliable and resilient when things get busy
- Previous experience in property, hospitality, travel, housing, or lettings is desirable.
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You\’ll get
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
- 25 days’ paid holidays plus bank holidays
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there\\\’s something for everyone
- Great social events – we are well known for our Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
INDALL
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Managed Service Coordinator - Fixed Term employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Coordinator - Fixed Term
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and culture, and think about how you can fit into that. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property management and customer service. Think of examples from your past experiences that showcase your problem-solving skills and ability to handle multiple tasks.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you manage your time and priorities. Maybe share a story where you juggled multiple responsibilities successfully – it’ll demonstrate you’re the right fit for this dynamic role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the role. It shows you’re engaged and keen to learn more about how you can contribute to the success of the Property Management Service.
We think you need these skills to ace Managed Service Coordinator - Fixed Term
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about the Managed Service Coordinator position and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Focus on your organisational skills and problem-solving abilities, as these are key for us in this role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Managed Service Coordinator role. Familiarise yourself with the key responsibilities like managing service coordination and liaising with guests and owners. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Problem-Solving Skills
Since the job involves overcoming obstacles and resolving issues, prepare examples from your past experiences where you've successfully tackled challenges. Highlight your proactive approach and how you took ownership of tasks to ensure smooth operations.
✨Demonstrate Your IT Confidence
As you'll be using various digital tools and internal systems, be ready to discuss your IT skills. Mention any relevant software or systems you've used in previous roles, and if possible, share a specific instance where your tech-savviness made a difference.
✨Emphasise Teamwork and Communication
This role requires excellent communication and collaboration with colleagues and clients. Prepare to talk about your experience working in teams, how you handle multiple priorities, and your approach to delivering outstanding customer service. Show that you're a team player who can also work independently.
