Managed Service Coordinator

Location: Based at our office in Abersoch

Employment Type: Permanent

Hours of Work: Full time – 5 days per week, Monday to Saturday, 09:00 – 17:00

Salary: £24,500

What you\’ll be doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are proactive individuals who overcome obstacles to ensure our guests and homeowners have the best experience possible. The role combines field-based and office work, making each day different.

The main responsibilities include:

• Assisting guests before, during, and after their stay, addressing queries and problems.
• Providing accurate timelines for property preparations.
• Coordinating with cleaners, housekeepers, gardeners, and maintenance contractors.
• Managing complaints or feedback regarding housekeeping standards and ensuring satisfactory resolutions.
• Maintaining accurate records and updating administrative systems.
• Visiting properties to meet homeowners, assist guests, or perform spot checks.

You\’ll have:

• An enthusiastic, friendly, and welcoming team-oriented attitude with previous customer service experience.
• Strong organisational skills to manage property administration effectively.
• A resilient personality capable of handling challenges and achieving positive outcomes.
• Exceptional attention to detail, communication skills, and the ability to set clear expectations.
• A proactive approach to tasks beyond routine responsibilities.
• Experience in property letting, housing, estate agency, or the travel industry is advantageous.

We understand no candidate will meet every criteria, so if you\’re excited about this role and meet most of the requirements, we encourage you to apply. You might be the perfect fit!

What you\’ll get:

Joining a rapidly growing company with a positive culture and a focus on employee development. We offer competitive salaries and benefits, including:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one\’s birthday
• £500 towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance
• Social clubs for various interests
• Enjoyable social events, including our renowned Christmas parties

Who are we?

We are Travel Chapter, the holiday home people, dedicated to showcasing great places to stay in the UK. From a small holiday letting agency, we\’ve grown into a market leader while maintaining our family ethos and core values. Our culture is caring, collaborative, and inspiring, encouraging boldness and innovation.

We value diversity and inclusivity, and we are committed to making adjustments to support all applicants. Let us know if you need any assistance during the application process.

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