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- Tasks: Coordinate property services and ensure guest satisfaction through hands-on support.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos and strong values.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday bonus, and volunteer day off.
- Why this job: Be part of a supportive team culture that values curiosity and personal growth.
- Qualifications: Customer service experience, strong organisation skills, and a full driving licence required.
- Other info: Part-time role with flexible hours and exciting social events.
The predicted salary is between 28800 - 43200 £ per year.
Employment Type: Fixed Term Contract (6 months)
Hours of Work:Part Time, 09:00 –17:00 – 4 days a week between Monday and Saturday, plus out of hours rota.
Location: Beer, Devon
What you\’ll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
- Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
- Providing accurate timescales of when the properties will be prepared and ready to receive guests.
- Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
- Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
- Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
- Keeping accurate records and ensuring administrative systems are updated.
- Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
- Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You\’ll have:
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
- An enthusiastic, friendly and welcoming team player with previous customer service experience
- Strong organisational skills, and able to run the administration of our property portfolio to a high standard
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions
- Outstanding attention to detail, communication and comfortable setting expectations
- Someone who isn\’t afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
- Experience in property letting, housing, estates agency or the travel industry could be advantageous
- Due to the nature of the role, it is essential you have a full driving licence
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Managed Service Coordinator (6 month fixed-term contract) Managed Services · Beer employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Coordinator (6 month fixed-term contract) Managed Services · Beer
✨Tip Number 1
Familiarise yourself with the local area of Beer, Devon. Understanding the community and its amenities can help you connect better with homeowners and guests, showcasing your commitment to providing an exceptional experience.
✨Tip Number 2
Highlight any previous experience in customer service or property management during your conversations. Be ready to share specific examples of how you've successfully resolved issues or improved service standards in past roles.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. You could mention tools or methods you use to keep track of schedules and communications, which is crucial for a Managed Service Coordinator.
✨Tip Number 4
Be prepared to showcase your problem-solving abilities. Think of scenarios where you've had to deal with unexpected challenges and how you turned them into positive outcomes, as this role requires resilience and adaptability.
We think you need these skills to ace Managed Service Coordinator (6 month fixed-term contract) Managed Services · Beer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, property management, or any related fields. Emphasise your organisational skills and ability to handle challenges, as these are key for the Managed Service Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and attention to detail, which are crucial for this position.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and your ability to manage multiple tasks. Provide examples of how you've successfully dealt with customer complaints or feedback in the past.
Show Your Personality: Since the company values a friendly and welcoming team culture, let your personality shine through in your application. Use a conversational tone and express your passion for providing excellent service to guests and homeowners.
How to prepare for a job interview at The Travel Chapter Ltd
✨Show Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job involves coordinating various services and managing administrative tasks. Discuss your methods for staying organised, such as using tools or systems that help you keep track of multiple responsibilities and deadlines.
✨Emphasise Attention to Detail
Given the importance of property inspections and maintaining high standards, provide examples that showcase your attention to detail. This could include experiences where your thoroughness led to positive outcomes.
✨Be Ready for Hands-On Scenarios
The role may require you to step outside your usual responsibilities. Prepare to discuss times when you've taken initiative or tackled unexpected challenges, demonstrating your willingness to get involved and support your team.
