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For Companies At a Glance
- Tasks: Lead and motivate a dynamic operational team to deliver exceptional guest experiences.
- Company: Join Travel Chapter, a people-first holiday home company with a collaborative culture.
- Benefits: Enjoy a company car, 25 days holiday, birthday leave, and volunteer days.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and delivering great service in a busy setting.
- Other info: Be part of a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Employment Type: 12 Month Fixed Term Contract, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday
Location: Keswick
Your next chapter
Travel Chapter's Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest-ready, issues are resolved quickly and service standards remain consistently high.
We are now looking for a Property Operations Team Manager to lead and motivate our operational team based in Keswick and the surrounding area. This is a hands-on leadership role that supports day-to-day service delivery, oversees performance and helps drive growth and operational excellence across an expanding regional portfolio.
What you will be doing
- Leading, coaching and developing a local operational team through regular 1-2-1s and check-ins
- Supporting service delivery to ensure properties are turned around efficiently and to a high standard
- Rolling out operational projects, process changes and updates across the team
- Supporting hiring and onboarding of Housekeepers, Changeover Coordinators and team leaders where required
- Planning and coordinating resources to meet demand and property turnaround targets
- Liaising closely with Homeowner Account Managers, New Business and wider operational colleagues to support performance and portfolio growth
- Monitoring service standards, supporting escalations and ensuring issues are resolved in a timely and professional manner
- Managing accurate logging, charging and coding of services delivered to properties
- Supporting portfolio growth through strong operational execution and great homeowner experience
- Ensuring work is carried out safely with a consistent approach to health and safety practices
Who you are
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
Qualifications
- Experience motivating, developing and managing a small operational team
- Confidence rolling out processes or improvement projects to teams in the field
- A track record of delivering great service in a fast-paced environment
- The ability to motivate team members and unlock performance
- Strong organisational skills with the ability to prioritise multiple moving parts
- Solid communication skills and confidence working with stakeholders across different teams
- Experience working with operational workflows or field-based coordination (advantageous)
- A full UK driving licence and comfort travelling across the region
What is in it for you
We believe in taking care of our people. As well as joining a fast-growing business with a supportive culture and opportunities for development, you will benefit from:
- Company Car
- 25 days' holiday plus bank holidays
- A special day off for your or a loved one's birthday
- £500 paid towards a holiday cottage stay of your choice
- A paid day to volunteer with a charity close to your heart
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans and more
- Regular social events including our famous Christmas parties
About us
We are Travel Chapter, the holiday home people. Our mission is to showcase great places to stay across the UK. While we have grown from a small South West agency into one of the leaders in our sector, we have held onto our caring, collaborative culture and family ethos.
We are a people-first business where everyone is welcome. We value curiosity, continuous improvement and common-sense problem solving. When things do not go to plan, we learn, adapt and keep moving forward.
We are committed to being an inclusive employer and we will support adjustments throughout the application and selection process.
Property Operations Manager in Keswick employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Manager in Keswick
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This way, when you chat with them, you can show how your experience aligns perfectly with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and service delivery. Think of examples from your past that showcase your leadership skills and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Travel Chapter family.
We think you need these skills to ace Property Operations Manager in Keswick
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've developed others and driven performance in your previous roles.
Be Specific About Your Experience: Use concrete examples to demonstrate your track record in delivering great service. We love hearing about your achievements in fast-paced environments, so don’t hold back!
Tailor Your Application: Make sure your application speaks directly to the job description. We’re looking for candidates who understand our mission and can relate their skills to what we do at Travel Chapter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property operations. Familiarise yourself with the key responsibilities mentioned in the job description, like leading a team and ensuring high service standards. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves motivating and developing a team, be ready to share specific examples of how you've successfully led teams in the past. Think about times when you rolled out new processes or improved service delivery, and be prepared to discuss the outcomes.
✨Demonstrate Problem-Solving Abilities
The ability to resolve issues quickly is crucial in this role. Prepare to discuss scenarios where you've faced challenges in operations and how you tackled them. Highlight your approach to maintaining high service standards even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current operational projects or how they measure success in service delivery. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.