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- Tasks: Manage holiday property accounts, boost bookings, and maintain strong owner relationships.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday bonus, and volunteer day.
- Why this job: Make a real impact in the holiday letting industry while enjoying a supportive culture.
- Qualifications: Customer service skills, account management experience, and a full driving licence required.
- Other info: Be part of a dynamic team with exciting social events and career growth opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Employment type: Permanent
Work hours: 37.5 hours per week, Monday-Friday with occasional weekend work
Location: Home-based. Covering the South East Cornwall area
Salary: £27,000 salary, company bonus scheme and company car
What will I be doing?
As our Homeowner Account Manager, you will be the business’s main contact for owners of holiday properties that we market, managing a portfolio of around 150-200 properties located in your local region. This is a data-led, account relationship role with the core objectives of increasing bookings and revenue, maintaining quality relationships, and improving the quality of our portfolio.
As part of your everyday role, you’re likely to be involved in the following:
- Increasing the number of bookings and revenue for each of your properties
- Ensuring each property in your portfolio is shown in its best possible light on our website while being a true and fair representation of the property
- Analysing ongoing booking performance, and adjusting pricing strategies accordingly
- Communicating confidently and effectively with owners on holiday letting aspects, including recommendations to owners on upgrading and updating properties
- Organising regular owner communications, visits, and contact days
- Resolving challenges and difficult situations confidently. Identifying properties not meeting quality requirements and recommending actions
- Working closely with the New Business, Customer Service and Managed Services teams
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch – you could be exactly what we need!
Ideally, we’re looking for:
- Customer service skills and account management experience
- Results-driven and motivated to exceed targets
- Outstanding communication and influencing skills
- Good IT, numeracy and literacy skills
- Property knowledge and good geographical knowledge of the area you are aligned to
- Proactive problem solver and able to work on your own initiative
- Excellent time management
- Full driving licence – essential
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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Homeowner Account Manager - Cornwall employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Account Manager - Cornwall
✨Tip Number 1
Get to know the company inside out! Research Travel Chapter, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you can add value to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the perfect fit for the Homeowner Account Manager role.
We think you need these skills to ace Homeowner Account Manager - Cornwall
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming our Homeowner Account Manager and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in account management and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Properties
Before the interview, take some time to research the types of holiday properties the company manages. Familiarise yourself with the local area in South East Cornwall and be ready to discuss how you would enhance the appeal of these properties to increase bookings.
✨Showcase Your Communication Skills
As a Homeowner Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. This will demonstrate your ability to build and maintain relationships with property owners.
✨Be Data-Driven
Since this role involves analysing booking performance and adjusting pricing strategies, brush up on your data analysis skills. Be prepared to discuss how you would use data to make informed decisions that drive revenue and improve property quality.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Highlight your proactive approach to problem-solving, as this will show that you're capable of handling the various challenges that may arise in managing a portfolio of properties.
