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- Tasks: Provide 1st line IT support and resolve tech issues for colleagues.
- Company: Join a supportive IT team in a collaborative environment.
- Benefits: Hands-on role with opportunities to develop technical skills.
- Other info: Great chance to learn and progress in your tech journey.
- Why this job: Kickstart your IT career and work with technology you love.
- Qualifications: 1+ years in a service desk role and a passion for tech.
The predicted salary is between 24000 - 30000 £ per year.
Location: Bideford
Office based: 5 days per week
Experience: 1+ years in a 1st Line / Service Desk environment
We’re looking for a Service Desk Analyst to join our IT team, based full‑time in our Bideford office. This is a great opportunity for someone early in their IT career who has a genuine interest in technology and wants to build strong foundations in a hands‑on, supportive environment.
What you’ll be doing:
- Providing 1st line support to colleagues, logging, triaging and resolving IT issues
- Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates
- Building laptops using standard images
- Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them
- Escalating issues appropriately and working closely with the wider IT team
- Delivering a friendly, professional service to users across the business
What we’re looking for:
- 1+ years’ experience in a 1st line, help desk or service desk role
- Exposure to a service desk or ticketing system (e.g. Jira or similar)
- A keen interest in technology and how things work
- Comfortable working with hardware, including laptop builds and repairs
- Proactive, logical and eager to learn
- Good communication skills and a strong customer‑focused mindset
Why join us?
- A hands‑on role with real opportunity to develop technical skills
- Supportive team environment with scope to learn and progress
- The chance to be part of a business that values collaboration and development
If you’re passionate about IT and looking for an early career opportunity or your next step in tech, we’d love to hear from you.
Service Desk Analyst in Devon employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and your passion for technology.
✨Tip Number 3
Tailor your approach! When applying for roles like Service Desk Analyst, highlight your experience with ticketing systems and customer service. Make sure your enthusiasm for tech shines through in every conversation.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace Service Desk Analyst in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 1st line or service desk role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Tech Skills: Mention any experience you have with ticketing systems like Jira. If you've built or repaired laptops, let us know! We love seeing candidates who are hands-on and eager to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and solutions. Be ready to discuss your experience with hardware repairs and software troubleshooting, as this will show your genuine interest in technology and your hands-on skills.
✨Familiarise Yourself with Ticketing Systems
If you’ve used a service desk or ticketing system like Jira, make sure to mention it! If not, do a bit of research on how these systems work. Being able to talk about how you would log and manage tickets can really impress the interviewers.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen and respond to questions clearly and professionally.
✨Be Ready to Discuss Teamwork
This role involves working closely with the IT team, so be prepared to share examples of how you've collaborated with others in the past. Highlight any experiences where you escalated issues or worked together to solve problems, showcasing your proactive and customer-focused mindset.