At a Glance
- Tasks: Ensure properties are guest-ready by checking cleanliness and coordinating supplies.
- Company: Travel Chapter, passionate about creating memorable holidays in beautiful UK locations.
- Benefits: Flexible seasonal hours, supportive team, and varied daily tasks.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
- Why this job: Make a real impact on guest experiences while enjoying an active role.
- Qualifications: Strong customer service mindset and excellent attention to detail.
The predicted salary is between 12 - 15 € per hour.
Location: Dartmouth
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 10 hours per week, working Fridays and Saturdays
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in. We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.
What you’ll be doing
As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high-quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.
Your responsibilities will include:
- Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
- Supporting housekeeping operations and providing feedback where needed
- Coordinating linen supplies with housekeepers and suppliers
- Ensuring welcome packs and essential items are stocked and available
- Identifying and resolving minor property issues where possible
- Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
- Reporting any larger maintenance or housekeeping concerns to the wider team
- Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
- Supporting the delivery of an excellent guest and homeowner experience
What we’re looking for
Essential:
- A strong customer service mindset
- Excellent attention to detail
- Good organisation and time management skills
- A proactive and practical approach to problem solving
- The ability to work independently and manage your own workload
- Strong communication skills
- Flexibility and adaptability during busy periods
- Confidence using basic IT systems and mobile technology
Desirable:
- Experience within holiday letting, hospitality, housekeeping or property management
- Experience working with external suppliers or contractors
Why join us?
- A flexible seasonal opportunity during peak trading
- A varied and active role where no two days are the same
- The chance to work within a supportive and collaborative team
- The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.
Property Changeover Support in Devon employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in creating memorable holiday experiences. As a Property Changeover Support, you'll enjoy a flexible seasonal opportunity that allows you to work independently while being part of a dedicated team, ensuring high standards and guest satisfaction in the beautiful location of Dartmouth. With a focus on employee growth and a commitment to excellence, we offer a unique chance to make a meaningful impact during our peak season.
StudySmarter Expert Advice🤫
We think this is how you could land Property Changeover Support in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and property management. Prepare some examples from your past experiences that highlight your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for the role come through. Talk about why you love working in a hands-on environment and how you enjoy building relationships with homeowners and suppliers. We want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Changeover Support in Devon
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let us know why you're excited about the Property Changeover Support role. Share any relevant experiences or skills that highlight your passion for maintaining high standards in property management.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application reflects that. Double-check for typos and ensure your formatting is consistent. A polished application shows us you care about quality!
Highlight Your Customer Service Skills:We’re looking for someone with a strong customer service mindset. In your application, give examples of how you've provided excellent service in previous roles. This will help us see how you can contribute to our guest experience.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Changeover Support role. Familiarise yourself with the responsibilities listed in the job description, such as supporting housekeeping and coordinating linen supplies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, be prepared to share examples of how you've provided excellent service in previous jobs. Think about times when you went above and beyond to ensure a positive experience for guests or clients, and be ready to discuss these during the interview.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in this role, so come armed with specific examples that showcase your ability to maintain high standards. Whether it’s ensuring properties are clean and well-presented or identifying minor issues, highlight your meticulous nature and how it contributes to a great guest experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. Thoughtful questions can leave a lasting impression on your interviewers.
